Well here I am - On Hold.... [EDITED FOR WATFORD ELECTRONICS RANT!]

Discussion in 'General' started by GreatOldOne, 19 Jul 2002.

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  1. GreatOldOne

    GreatOldOne Wannabe Martian

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    ... To Watford electronics about my GF4 return.

    this is my 4th call to them since I sent the card back on the 8th.

    I'm 7th in the queue....

    I have to say W.E. customer service sucks big time!:grr:
     
    Last edited: 19 Jul 2002
    GreatOldOne, 19 Jul 2002
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  2. Lazy

    Lazy Meow?

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    mail bomb the buggers :D
     
    Lazy, 19 Jul 2002
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  3. :: Phat ::

    :: Phat :: Oooh shakalaka!

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    When they answer I DARE you to scream WHAAAZUP! down the phone and see if they hang up
     
    :: Phat ::, 19 Jul 2002
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  4. GreatOldOne

    GreatOldOne Wannabe Martian

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    Hmm - maybee not, Phat...

    Woo Hoo - I'm now 6th!:rolleyes:
     
    GreatOldOne, 19 Jul 2002
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  5. :: Phat ::

    :: Phat :: Oooh shakalaka!

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    How bout when she answers the phone you start ordering a pizza?
     
    :: Phat ::, 19 Jul 2002
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  6. Cool Hand

    Cool Hand King of the park

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    when you get a real voice, inquire if they would be interested in some long distance savings... :hehe:
     
    Cool Hand, 19 Jul 2002
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  7. GreatOldOne

    GreatOldOne Wannabe Martian

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    Nah, I'll sell them some double glazing, and then ask them if they want to swap electricity suppliers...:rolleyes: ;)
     
    GreatOldOne, 19 Jul 2002
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  8. GreatOldOne

    GreatOldOne Wannabe Martian

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    Ooooh! 4th now. At this rate I'll get a real voice by 14:00!
     
    GreatOldOne, 19 Jul 2002
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  9. :: Phat ::

    :: Phat :: Oooh shakalaka!

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    "Watford Electronics, Rachel speaking how can I help you?"

    "Rachel from Watford Electronics!!! This is your lucky day!! Did you know you can save £0.0001 a year by installing our lovely Quadzoople Glazing! We have various styles, to suit even the dingiest bedsit."

    "I'm sorry sir this is wasting my time"

    "It may be wasting time but imagine the energy your poo single pane, non EC passed windows are loosing.... A degree a year!! Can you afford this? Our windows are exremly cheap! Only £100 per square inch, you can't loose!"

    "Goodby Sir"

    "You hang up on me bitch, and I'll gut you like a fish..." :dude: :worried:
     
    :: Phat ::, 19 Jul 2002
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  10. GreatOldOne

    GreatOldOne Wannabe Martian

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    1st in the Q... how much longer!!!!:grr: :grr:
     
    GreatOldOne, 19 Jul 2002
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  11. GreatOldOne

    GreatOldOne Wannabe Martian

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    Got a human - she's checking the status, so she's put me back on bloody hold again!!!!!!!:grr:
     
    GreatOldOne, 19 Jul 2002
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  12. herbs

    herbs Nobody but us chickens

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    how long did you wait in the line?
     
    herbs, 19 Jul 2002
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  13. GreatOldOne

    GreatOldOne Wannabe Martian

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    Well, after being on hold for 41 minutes - I've finally got it resolved!

    They've graciously decided to send me a replacement - but they where going to send it via post so I wouldn't recieve it until monday. When I asked if they couldn't courier it to me so I could get it tommorow, they said that they'd have to charge me for it.

    "Think Happy thoughts GOO, She knows not what she says.... She's an innocent, and to slay her slowly would be wrong"

    It took the 'I'd like to speak to manager' threat and cataloging all my calls to her to get them to courier it to me for no charge. So hopefully I'll have a GF4 on the doorstep tommorow

    I'd just like to say that I will not be using Watford Elctronics ever again, And would advise every other brit on the board to do likewise. Very eager to take your money, but try and get some help / service from them? Pah! :rolleyes:

    TTFN,

    GOO

    /me goes to sit in a darkened room to calm down....
     
    GreatOldOne, 19 Jul 2002
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  14. herbs

    herbs Nobody but us chickens

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    Im afraid most companies are like that nowdays, BTopenworld wont even let you speak to a supervisor, they say they aint available which is bollocks. If you want a fair view on how poor they are visit www.adslguide.org.uk and check the isp rating. Oh and my advice is to stay away from simply computers too.
     
    herbs, 19 Jul 2002
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  15. Lazy

    Lazy Meow?

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    i will boycott them from now on :)
     
    Lazy, 19 Jul 2002
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  16. sco0by

    sco0by Mmm pie.

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    Maybe we could have a poll - top 5 worst retailers! See who out there likes to take your money and then not give a toss when stuff goes wrong.
    I think I can guess who would top GOO's list :rolleyes:
     
    sco0by, 19 Jul 2002
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  17. Jaz

    Jaz Banned

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    When my dad was lecturing in leeds. he was doing event management and the students had to **** off somewhere and do a year with a company. they came back and wrote about their expereince, and some had gone to America and worked in the big hotels like marriot, sheriton, hilton.

    And they had like a flow chart of what to say to a customer.
     
    Jaz, 19 Jul 2002
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  18. GreatOldOne

    GreatOldOne Wannabe Martian

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    Oh yeah - that's pretty normal in the service industry and call centers.

    It's really obvious that the guys at the other end of the phone are reading from a script as well...

    "Hello I'm XXXXXX from YYYYYYY Services, and wondered if you had a few moments to discuss an exciting new service for your ZZZZZZZ card"

    You know what I mean....

    I once coded a system that prompted the agents at our call center with what questions / products to sell a customer depending on what the customer had done in the past. It was basically a dynamic sales script!
     
    GreatOldOne, 19 Jul 2002
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  19. essjaytee

    essjaytee emtarkanderundergunderson

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    The whole "flowchart" thing is really common, especially in tech support (be it retail or corporate.) When I worked for a really large hospital we were looking at buying a cool tech support suite that would essentially guide the helpdesk operator through asking the right questions, and modified what the next question would be based upon previous answers, they were kinda cool I guess.

    They suck when you try to call ATT Broadband to explain that the line level is low causing your cable modem to drop offline, you know it's the upstream level because the low numbered channels are grainy on the TV. Yet they STILL insist on going through control panel settings and stupid stuff. Mainly it's because the first level tech support monkeys wouldn't have a clue what to ask without the prompts. Second level is better, I've talked to a supervisor of the second level techs more than once in the last month, so I'm pretty familiar with their procedures by now :)


    S.
     
    essjaytee, 19 Jul 2002
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  20. GreatOldOne

    GreatOldOne Wannabe Martian

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    I think that this would be agood idea - The best and worst retaillers there are, along the lines of the adslguide.org 'rate your isp'.

    It would help a lot of people, not just us modders.

    I guess that this wouldn't be possible here, as the polling system doesn't work that way.
     
    GreatOldOne, 19 Jul 2002
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