It was sold on ebay in good faith I've got a message saying it does not work (not charging) this is the listing Do I A) Give the full £10 back B) Offer the item less postage (£7.50) C) offer 50/50 D) say sold as seen (but was not stated, but was stating not used for 2 years) E) Refer it to ebay and let them decide What do you folks think
Ask the guy to send it back to you, and if it's deffo not working, send off a tenner. I know it's not your fault, but: 1) A buyer shouldn't be left out of pocket because of a faulty item. 2) A positive returns experience can still result in positive feedback, while a negative return WILL result in negative feedback 3) You'll get the thing back to test, and if it's not faulty, ask for extra postage costs before you'll return it (FYI, log emails and report to eBay if this is the case) 4) You'll have the headset back before a payment can be recalled, so you won't lose out fully. Still, postage costs are labelled as "FREE", so, IIRC, postage costs you can deduct from a refund are zero (it wasn't £8 + £2 P+P, if you know what I mean). Check the buyer's feedback for items, and his feedback he left sellers, just in case. Your hunch may be better than my guessing. Will
I would just reply saying, Your happy to refund £10 once you recieve the item back in the condition it was sent (obviously you have the photos used for the listing so any damage can be noted) Postage should be payed by the buyer really but you could always refund this aswell. When you get it back then simply refund the money with or without the postage costs. I would have thought this would be the best way to do it, you have evidence for ebay if theres any complications and i think its more than fair.
Meh. I'm hemmoraging money at the mo anyway. £10 is just a drop in the ocean. £10 and they can keep it anyway. I just dont want the thing back, it'd only go in the bin.
having read the listing, you never stated the headset was working, and you stated you wont accept returns (can only be returned if contrary to the listing) however, as it as not implied or explicitly stated that it was in full working order, you can deny the refund on that basis. or, ask the buyer to either prove it doesnt work, or send it back. otherwise, just offer a 50% refund minus postage whatever that comes to.
I don't understand how selling something that has apparently been opened but never tested, with a no returns clause, is selling in good faith Sounds careless to me, of both you and the buyer. It would have taken you about a minute to check the operation of everything, and neither of you bothered to ask or mention the operational status of the item!?
Just take the hit, if you've a lot of stuff to shift a neg isn't worth it for a tenner if it slows or halts other sales. On the other hand if the buyer go's through ebay/paypal for a refund paypal will insist the buyer returns it (recorded at least) at their cost for a full refund. The buyer might not bother for a tenner and if they neg you can dispute it with ebay since you offered a refund on conclusion of their end of agreement. Just a thought.
It came as a free gift with a phone I got for my wife as little presssie on her birthday. I charged the phone, set up the sim and paired the headset so it would work out of the box. She didnt want the headset so it was put back in the box. Last time it tried it, about 2 years ago when it was setup, it worked fine, scince then it's been in a box unused. To the best of my knowledge it was and should be working. Hence, I consider that to be good faith. As for the Returns bit. I used to offer a 30 day warranty on stuff. But someone ripped me off, I sent a hard disk out with no errors ( I checked it twice) I got it sent back 2 weeks later with loads of errors. the guy ripped me off, I just could not prove it. So now I dont do warranties. It's second had and years old, it has no warranty, so why should I offer it with a warranty I dont have? Anyway, I've sent her a copy of the fault finding bit, aksed her to make sure it properly docked in the charger, if that still dose not work, to let me know to sort something out. TBH, I'll just refund it. £10 I dont want it back.
I found a bluetooth headset up the loft, it'd been there for at least a year (maybe two), plugged it in to charge and after leaving it for an hour or so to see if it'd charged, it was lifeless.
Lithium batteries have a habit of degrading especially cheap ones. The lipo's for my rc gear are charged every few months to stop the chemistry breaking down.
It's more down to how much you want to give a good service. Last thing you want is a seller dispute. I'd put it down to experience. I recently had to refund £460 for a tv which the user for some reason couldnt receive teletext in their area. Better to have a good reptuation than a few measly quid IMO and you'll feel better about it and it won't be a hasstle to refund if the item was paid for through paypal.
My lady/wife has an eBay store. I did a refund yesterday. She has 100% satisfaction. Byte it and give the refund. She got a positive feedback from this individual that said "really nice people". What is important is image on eBay. Your call. john
Umm, unused != untested. If I read that an item is unused, I expect it to be pretty much as new. i.e. maybe taken out the box, but definately not scatched/damaged and definately not broken. BIG difference!! If you think the guys has reason to be lying (just wants something for nothing) then ask for it to be returned then refund him. If you think it really is broken then just refund him. If you're lazy, it is only a tenner after all, just refund him. There is no way you can deduct p&p costs when you've given stated it as being free.
