Windows Where's the .exe file gone to in MS Office 2010?

Hi everyone!

I've been advised to support a customer still using a very old programm which needs to be hooked up to outlook.

The customer has bought a new PC (Windows 7 64bit) and has installed MS Office Home & Business 2010. The link on the desktop merely points me to "C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft Outlook 2010 xxxxxxxxxxxxxxxx" where xxx is a 16 digit number.

A search for outlook.exe in the computer comes up with no results.

The customer said he bought a download version of MS Office.

Can anybody shed some light on how this version works? The way I understand it, is that office basically has one executable which starts a certain programm depending on what variable you feed it...

Thanks for any help you can provide.

Cheers

Fred

 

Have you checked the usual location? i.e. C:\Program Files (x86)\Microsoft Office\Office13\outlook.exe?

Try running Outlook, then loading up task manager right clicking outlook in the process list and selecting 'open file location'

 

Hi there

I've checked the usual location. There a two directories there, office11 and office14, which both contain no .exe file, just a couple of dll files.

The task manager actually shows an OUTLOOK.EXE running, but I cannot open the file location. When trying, the following error message shows up: "Q:\140062.deu\Office14\OUTLOOK.EXE The specified path is not available. Check the path and try again."

When searching for Q: it is shown as a local harddrive but I cannot acces it because access is denied.

 

Just to check, this is a local physical machine isn't it? It's not a citrix session or terminal services session etc?

 

http://social.msdn.microsoft.com/Fo...e/thread/73e4ab9a-d369-4951-9810-0910bdc3aa60

Looks like it's a lower package of Office that's been upgraded using 'Click-to-Run' to get Outlook. I don't think there's much you can do apart from reinstall using a full version of Office.

 

So Click to Run is actually Cloud Computing without MS actually telling you that?

 

Thanks Bestseany!

It's a local physical machine but the customer is always connected to the internet one way or another. The link you posted fits the problem at hand. So it seems all versions of "home &" run like this.

Sucks for the customer then.

Thanks for your help, it's highly apreciated

Cheers

Fred