I get a call today from a [L]user. She says that the monitor we gave her is bad. I ask if she can see anything, and she says that yes, the picture on the monitor is fine. I ask what it's doing and she tells me there's no sound. I tell her that the problem is due to the fact that the monitor HAS NO SPEAKERS, and if she comes across an actual computer problem to feel free to give me a call. The sad part is that this is the same user who is computer-savvy enough to inform me later that she found a set of speakers and hooked them up all by herself. What was she thinking? None of our monitors have EVER had built-in speakers!
hehe i hate monitors with speakers i once picked one up not realising the audio was pluuged in (the connector was on the side hidden not near the power conector where u would expect it), started walking away and i somehow pullud the desk over , i nearly dropped the monitor
That sounds strangely familiar to the problems i get asked about in life... "Why doesn't this computer screen thing work?" "Because it's not switched on..." Many classic screw-ups like that and i don't even work at a help desk
i should have some good stories of tech support for you guys in the next month or so. i just got hired(start thursday) for HP laptop or desktop support.
We should have a special B-T section on this stuff! We all have stories, and most of them are a lot funnier than the typical ones everyone's heard about cup holders and junk like that.
It must be quite fun in some ways to get those kinds of people on the phone. It's the general boring completely random and impossible to fix problems that I'd dread to deal with...
Dear God, no. It's good to have something really quite difficult and then sort it. It's the three hour calls from people who are complete retards and won't let you speak to solve the problem which get on my tits. *n
I agree, and feel your pain, on a daily basis! Working on a helpdesk makes you worry about wether the human race will wipe itself out through pure stupidity.
Your got it ****ing luck try to install a network card and software on a foriegn language version of windows (I've done chinese, korean, german, french, Scandinavian etc) when most of the Lusers can't speak English better than a 2 year old. Then they moan when it doesn't work and I can't understand the error message. Thats the students the support staff and the academics are generally worse.
Ah yeah, of course. I get that all the time with my dad. Expects me to know what he's talking about when 'the thing comes up and then doesn't do anything', or whatever .
If you try you will just end up baging your head against the wall like me. It is so hard ot tolerate contented stupidity.
i'm looking forward to the screamers. they played us a couple calls today(i'm in training right now) and one was this guy who kept hitting his monitor with a hammer and trying to get them to send someone to clean up the mess and replace the computer. the way i'd have dealt with that one is mute the mic and just laugh.
my family just exploit my computer knowlage, i just got roped into building a pc for my bro, he still owes me £20 for some parts i gave him, my other bro is also trying to get me to build 1 for him, along with collage, a part time job and dealing with my dad and his anger when the network fails (which i also look after) edit/ though it is good when you can make them feel stupid by showing them programing language and talking about technical stuff
You don't have to work at a helpdesk to know that. I have worked at a helpdesk, so I know the types you're talking about. However, there are much stupider types of people out there. I have almost no faith in the human race anymore.
The best ones are when they run through the problem with you and inadvertently fix it without you haveing to say a word
