Ahhh.. I've left that whole shennanigan behind. I'm now the I.T manager for a food production company. Perks of the job? Cheap food Taste tests every tuesday/thursday. Holy **** yes!
I spent 4 years on help desk for a couple different companies. Now moved on to Unix/Linux support. I can't explain how amazed I was last week after finishing a script and putting it in place that a user read and understood most of what it was doing. The level of most calls just makes me want to slam my head on a desk though.
Even after all the stories I've heard and experienced myself, I still think it's hard to beat the one that Oneseventeen had recently. He now has a full-time job at the University in the same department that he and I worked the helpdesk at as students. He does database work now and is not responsible for helpdesk support, but since the staff are used to him, he still gets calls for help. One of the smarter users (a lady we never had trouble with before) calls him the other day and complains that she cannot save files to her new USB flash drive. It seems that when she went to save the file, the drive in question was not even an option. He asked a couple of questions, had her check a couple of things, and then the light dawned on him. He asked if there were any error messages received when the user plugged the drive in. After a period of silence, the user asked, "You mean I have to plug it in?" The drive had been sitting on her desk in front of her the whole time.
I got one the other day from a friend, at boot it came up with hard disk failiure, and he said fix it Errr no, i can't "fix" it . Death
but you're a computer guy so you must have the magic button. /sarcasm I've heard a lot of stupid crap along those lines. One that pissed me off a couple months ago was a guy had a bad hard drive and told me to fix it and that I can't replace it.
