I bought an item online, went through check out and paid for item, the money has left my account as-well, my gripe is that after some 20 minutes, I received an email saying the order had been cancelled due to a pricing error and that I would have to complete the order again if I wished to buy it? Like I said, I had paid and the money has left my account, can they actually do this? Edit: Was also emailed the invoice with the usual thank you for order crap as-well, plus price, delivery address and payment details as-well.
order comfirmation was sent as an invoice with the price I paid. At the bottom it has the item bought, followed by the price quoted (that I paid) followed by shipping costs.
The order confirmation/invoice you got was an automated response by the shopping cart software. The cart software also deducts (or at least reserves) the price automatically. What is likely to have happened is that when an actual person looked at the order they noticed it was the wrong price...hence the the follow-up email. A mistakenly priced item is perfectly acceptable within selling rules, it's only an offence if they willfully advertise misleading prices. They are not obligated to sell to you at price stated on the original invoice, but they are obligated to refund your money (and as this is usually a manual process expect it to take a few days)
lol, it was a set of Q-Acoustics 2000st stands for 29.99 + 10 shipping, originally supposed to be 68.95 with free shipping.
Not sure if UK has similar rules, but over here there is a huge difference between receiving the order and confirming the order. They can cancel the order after they send you an email, that they received your order, but they can't do that after they confirmed the order, unless the item was discontinued or unavailable at supplier.
After looking, they can refuse to sell the item if you take it to the till and they realise the mistake or if the sale is cancelled before they send an email comfirming your order has been accetped, inthis case, I received the invoice but the order wasnt confirmed by a member of staff therefore they could cancel
Nope- old wives tale. VipersGratitude has it spot on regards what the law states when it comes to incorrectly priced items. At my first job there was this one guy who would come in ( super market ) and go out of his way to find the only item in the shop, usually in the wines & spirits isle, that had the wrong label in front of it ( faced up badly ). He'd bring it to the till and when it was scanned to reveal the actual price, he'd argue blue-murder that we had to sell him that 1.5ltr bottle for the price of the 0.75ltr next to it as 'that was what the label on the shelf said'. I'd joyfully tell him that was not what the law states as it was an honest mistake ( which would be quickly rectified ) and he'd storm off in a huff.
Normally in the UK the price is just an "invitation to treat". They have no obligation to sell at the advertised price if it is a mistake. Now because money has exchanged hands (they accepted payment) I would think that a contract is now in place and they are obliged to sell to you. But I am not versed in contract law. Try searching Internet as this must have happened before.
i think in the uk they have to keep to the price if you have paid and had a invoice. if it a shop in the uk i would calll ts and ask them,
You could try going down the route myself and a few others went down a few years ago with ebuyer, the circumstances aren't the same but you might find something useful in the thread Here if you do want to see how far you can push them.
For £40 it's hardly worth the hassle. But as YEHBABY says, a price on a website and in a shop is an invitation to treat (no obligation to sell at listed price) The transaction has passed that and become a contract in that they confirmed the price and debited your account.
