Motherboards X58A-UD3R ver 2 problems

Discussion in 'Tech Support' started by Fatbob, 27 Aug 2010.

  1. Fatbob

    Fatbob What's a Dremel?

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    I have a UD3R ver 2 mobo with a i7 930 installed
    6Gb Corsair 1600 ram
    GTX480
    Titan Fenrir
    Windows 7 64bit
    etc etc

    With the BIOS that came with the board FA , sometime 2Gb of ram would disappear
    so 4Gb of ram only appeared usable but windows recognised 6Gb installed
    I could overclock with this BIOS to 4Ghz no problem all well except for the ram issue

    I tried the first Beta BIOS Gigabyte posted on there webby Fb11

    This took 10 mins minimum to boot
    The BIOS ran very very laggy
    Half the settings were unobtainable in the BIOS

    So I resorted back to FA BIOS

    Gigabyte then posted Fb16 Beta BIOS on their site

    THis BIOS behaved exactly the same if not worse than Fb11
    If I try to access some of the features the BIOS crashes
    It takes a minmum of 10 mins to boot if at all
    But when it does boot to windows it runs great with all 6Gb usable and visible.

    Anyone else having this problem
    The Gigabyte forums are no help
    Gigabyte havent returned any of my mails or messages

    I know these are Beta Bios's but "Holy Cow Batman"
    Wish I had waited before I built this thing and read the review in Custom PC and the reccomendations for the ASUS board

    DO I just have to wait for Gigabyte to pull their fingers out ??????

    Or am I doing something wrong ??????

    BIOS's updated using QFlash from BIOS menu's
     
  2. bulldogjeff

    bulldogjeff The modding head is firmly back on.

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    First thing to do is reset the bios back to it's original version and setting, the try reinstalling, a dropped file can play havoc with a system the same as a corrupt installation. After that you'll know that everything is as it should be. If that doesn't work, then at least you can start looking for fault else where.
    Then start checking for ram faults etc.
     
  3. Fatbob

    Fatbob What's a Dremel?

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    Have tried all 3 BIOS's several times
    So that rules out a install problem

    Ram works perfectly OK in Fb11 and Fb16 but the BIOS's suck

    Ram works OK in FA just sometimes 2Gb is unusable after boot but shows up

    Ram shows no errors in MEMTEST and works OK which ever slot order i put it in

    So I dont think it is the memory
     
  4. GoodBytes

    GoodBytes How many wifi's does it have?

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    Manufacture error of the board? Maybe something got miss connected. You should contact Gigabyte tech support and see with them, maybe there is a setting you skipped.

    My system (X58A-UD5) works perfectly with my 6GB of RAM. I have G.Skill 1.5V RAM.
     
  5. SpeckleD

    SpeckleD What's a Dremel?

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    This is a problem I see on forums more amd more these days, I did a build with this board a few months back and had the exact same problem, bios would pick up all ram but windows would say only 4 gig usable or bios would not pick up all mem, no matter what slots or sticks I used it just did the same thing! sorry I can't give you a fix, I hear lots of people giving lots of solutions to this but still the same issue pops up all the time, its about time the manufacturer sorted this out in my books.
     
  6. General_Confusion

    General_Confusion Now Where was I?

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    Hmm, I have one of these I'm getting ready to put togeather. Was planning on putting my 980x in it but i could probibly fire it up with my 920 (c0) and see what it does. (the 980x is busy folding in my other system at the moment :) )
     
  7. Delphium

    Delphium Eyefinity enabled

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    Ensure you populate the white mem slots before sticking any ram into any of the blue slots.
    With 2 sticks in the white and 1 in the blue, it would register 6gb, although upon further investigation windows would report only 4gb. Move the stick from the blue to the last white slot and you should see 6gb again.

    Once all is detected then run "memtest".
     
  8. brave758

    brave758 Minimodder

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    I've had no probs with mine mate what slots you running the sticks in?

    As said i would contact customer support
     
  9. Delphium

    Delphium Eyefinity enabled

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    I use the 3 white slots.
     
  10. Fatbob

    Fatbob What's a Dremel?

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    Im using the 3 white slots as manufacturer recommends

    Memory missing is a BIOS problem not a memory fault

    But why would these other BIOS's cause these major problems ????

    PC runs great in all all situations and benchmarks so dont think it could be any assembly error

    ONLY prob with installation is fitting the Dominator ram so close to the fan of the TITAN FENRIR cooler.

    Have contacted Gigabyte support but as yet no reply after nearly a week ?
     
    Last edited: 29 Aug 2010
  11. GoodBytes

    GoodBytes How many wifi's does it have?

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    Here is a tip on on how business tech or customer service works. This applies to ALL businesses, no mater how good they are.
    - "We will call you back", really means, you have to call THEM and follow up.
    - E-mail and Live Chat support is usually not from the company but rather another company who offer such service. The goal of this other company, is to show how little RMA they made, so that they look good (like if they found the solution to the problem). The consumer looses big time, as they all they get is piss-ass service, and link to policies, and a push to gray areas of the warranty to not cover you. Try this with Logitech. Logitech is a phone call away.. long distance, but even if your product is out of warranty, they'll arrange something. They'll replace it (without even asking to ship the old product back, they just tell you to trow it), or find a big discount on your next purchase of a Logitech product. Service is nearly instant. But if you use e-mail, it will take forever to get answer back, and you'll end up with a link to some policy so that they don't cover the problem, under warranty or not.
    - Being calm, polite, and nice on the phone, no mater what, will provide you with the best of service, 95% of the time.
    - Allow the person on the phone to take his time... if you blow air out of your mouth like you have better things to do.. you'll get a "I don't know... let me "elevate" your claim, and we will call you back one day" (in other words, DELETE is the key that he or she will press on your problem). The key of a great customer service is consistency. YES it means looking trough a database of problem/solution, but at least you'll get the same answer every-time you call, and not 20 different opinion, which might end up no where.
    - Be precise when you talk. Prepare your explanation in writing if you have to. The more clear you are, the faster the solution will be found, most of time.
    - Explaining what you tested is always a bonus. Even though a re-test is asked, it good to redo it. So many times, people say something they did, and end up they did not, for either they lied (laziness), or really thought they did, but ended up not being the case.
     
  12. Fatbob

    Fatbob What's a Dremel?

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    After tip on other forum tried changing GFX card to see if that helped and ?????

    No it didnt

    Still cannot get BIOS to function properly :(
     
  13. bulldogjeff

    bulldogjeff The modding head is firmly back on.

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    Starting to sound like the boards at fault. you seem to have pretty much eliminated everything else.
     
  14. Fatbob

    Fatbob What's a Dremel?

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    Even removed cooler and CPU checking for bent pins

    Re-installed cpu and tried installing BIOS Fb16 again and yet again same problems
     
  15. Xtrafresh

    Xtrafresh It never hurts to help

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    In their Q-flash utility, Gigabyte have a setting called "keep DMI data", that's usually set to Enabled:

    [​IMG]

    Disable this, re-flash, re-apply your settings, and then try again.

    Have you tried that? Sometimes the DMI data cannot be properly maintained between different BIOS versions, causing all sorts of weirdness.
     
  16. Fatbob

    Fatbob What's a Dremel?

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    After I reflashed I cleared the CMOS

    This time a screen came up about what prfile to load " PROFILE1" was the only one or I could enter SETUP or continue to boot
    I continued to BOOT and It flew through so fast to Windows load it was unbelievable.
    Windows ran true aswell.
    SO I turned PC off and tried to turn on again This time It was very Sluggish again.

    I turned off PC again cleared CMOS again this time chose SETUP. BIOS setup came up with all options including OC options accessible.
    I saved and exited.
    Windows booted great and fast again.
    Turned the PC off and restarted and yet again VERY VERY Sluggish 10 min boot.

    Cleared the CMOS again hit f1 to continue to boot WIndows boot flew through again and here I am ??????

    Does this help any in a diagnosis ??????
     
  17. Xtrafresh

    Xtrafresh It never hurts to help

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    Did you reflash with the DMI option above disabled? It sounds like it is trying to apply an old pre-flash profile, so my guess would be no...

    It seems that it is becoming very sluggish only AFTER you have been in Windows at least once.
     
  18. Fatbob

    Fatbob What's a Dremel?

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    AFter last post checked Gigabyte site

    New FB BIOS available today

    Flashed FB and same problems

    After many times clearing CMOS i tried manually altering a few settings in MIT etc

    I clocked it up a bit and added a few volts here and there

    et voila it fecking booted up a treat TWICE !!!!!!!!!!
     
  19. Xtrafresh

    Xtrafresh It never hurts to help

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    Ok, nice nice :)

    Can you please confirm wether you Disabled or Enabled the DMI data thing while flashing? Seriously, it makes all the difference, and you didn't mention it in either of your posts.
     
  20. Fatbob

    Fatbob What's a Dremel?

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    Was disabled
    After a lot of playing about today I may have it stable
     

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