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Windows Help with BSOD please.

Discussion in 'Tech Support' started by Pughy, 3 Mar 2012.

  1. Pughy

    Pughy Fancy a game of Starcraft?

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    Hey guys!

    So I recently had a new mobo and installedd it a couple of weeks ago and my pc has had a few BSOD and I cant figure out why. I'm not super technical :(

    Either way I believe this the information you guys need to kinda help me.

    I'll note now, I didn't have the drivers for the mobo so I only installed the LAN driver to get internet working. Its a gigabyte z68 UD4 with a 2500k CPU

    BSOD Error report:
    Version=1
    EventType=BlueScreen
    EventTime=129751846477468374
    ReportType=4
    Consent=1
    ReportIdentifier=2b0fea08-6491-11e1-90a4-50e54941e51b
    IntegratorReportIdentifier=030212-16614-01
    Response.type=4
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    UI[2]=C:\Windows\system32\wer.dll
    UI[3]=Windows has recovered from an unexpected shutdown
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=&Check for solution
    UI[6]=&Check later
    UI[7]=Cancel
    UI[8]=Windows has recovered from an unexpected shutdown
    UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=Close
    Sec[0].Key=BCCode
    Sec[0].Value=124
    Sec[1].Key=BCP1
    Sec[1].Value=0000000000000000
    Sec[2].Key=BCP2
    Sec[2].Value=FFFFFA8007821028
    Sec[3].Key=BCP3
    Sec[3].Value=00000000BE200000
    Sec[4].Key=BCP4
    Sec[4].Value=000000000005110A
    Sec[5].Key=OS Version
    Sec[5].Value=6_1_7600
    Sec[6].Key=Service Pack
    Sec[6].Value=0_0
    Sec[7].Key=Product
    Sec[7].Value=768_1
    File[0].CabName=030212-16614-01.dmp
    File[0].Path=030212-16614-01.dmp
    File[0].Flags=589826
    File[0].Type=2
    File[0].Original.Path=C:\Windows\Minidump\030212-16614-01.dmp
    File[1].CabName=sysdata.xml
    File[1].Path=WER-18158-0.sysdata.xml
    File[1].Flags=589826
    File[1].Type=5
    File[1].Original.Path=C:\Users\Pughy\AppData\Local\Temp\WER-18158-0.sysdata.xml
    File[2].CabName=Report.cab
    File[2].Path=Report.cab
    File[2].Flags=196608
    File[2].Type=7
    File[2].Original.Path=Report.cab
    FriendlyEventName=Shut down unexpectedly
    ConsentKey=BlueScreen
    AppName=Windows
    AppPath=C:\Windows\System32\WerFault.exe

    Thanks guys :D
     
    Last edited: 3 Mar 2012
  2. k4p84

    k4p84 What's a Dremel?

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    Hey,

    So you had the machine running fine on this install, pulled the PC apart and popped in a new motherboard and now you are getting BSOD ? Sounds driver related is so.

    The minidump will likely help out. It is located at C:\Windows\Minidump\030212-16614-01.dmp for this instance.
     
  3. Pughy

    Pughy Fancy a game of Starcraft?

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    http://dl.dropbox.com/u/65295548/030212-16614-01.dmp

    Here you go! So you have look at the file and that'll tell you whats wrong?

    And yeah all the parts work fine. the mobo was orignally faulty and it was part of an OC bundle, I got it back and its BSOD. The old mobo never BSOD, just froze just before I sent it back.
     
  4. Pughy

    Pughy Fancy a game of Starcraft?

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    Any help guys? If thats not the correct file just let me know and I can uplaod the correct one.

    I'm pretty sure its driver related but I cant figure out what :(

    The BSOD file should say right?

    Thanks.
     
  5. Houndofhell

    Houndofhell One Particle to Rule Them All

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    The dump file indicates an unknown module, this is usually a sign of something hardware related.

    Try doing a full run of memtester64 first.

    If that completes without any errors then try SeaTools for Windows by Seagate which will test your hard disk(s), run long and short tests until complete or fail.

    If at this point nothing has been reported as wrong you could try Prime95. Run all three tests for about 4 hours each or until failure.
     
  6. debs3759

    debs3759 Was that a warranty I just broke?

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    BCCode 124 is usually related to a failing overclock. I usually find a small bump in core voltage or reducing the processor speed by a small amount will fix that error. Sometimes it's related to unstable memory, so it could also be the memory controller or the memory itself (it may need a tiny bit more voltage, or it may not run well at the current speed). It is possible it's a motherboard problem, but that has not been my experience with that error code.

    Do you overclock at all? that may help pin it down some more.
     
  7. Pughy

    Pughy Fancy a game of Starcraft?

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    The CPU is overclocked to 4.7 gigs, only problem is im useless with PC's and paid for an Overclocked bundle :(

    Should I just phone up SCAN and talk too them on the phone?

    I had a look at that memtester, wtf how do it work? I put it on USB drive and boot from it or something?

    Thank you guys!!
     
  8. debs3759

    debs3759 Was that a warranty I just broke?

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    That's probably the problem. The easiesst way to fix it depends on your BIOS. You need to enter your BIOS and increase the CPU voltage (or Vcore, it may be called something differnt) by the smallest amount you can and see if that helps. Overclocked bundles can be very good, but they often use standard settings and don't stress test, which means they would not know that something is not quite right.

    If you are unsure about what to change, post a photo of the info in the first screen of your BIOS. Someone who knows that board or it's BIOS will be able to tell you exactly which settings to change and how to change it.
     

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