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Windows A PC Support Application?

Discussion in 'Software' started by culley, 6 Apr 2011.

  1. culley

    culley What's a Dremel?

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    Hi,

    Basically I support around 40 windows machines and about 30 printers in a network at work and I work in a fairly large warehouse which inside is 3 units. Now I keep facing this problem where people are always chasing me around or coming to my office which is at the very end of the warehouse and it is causing alot of headaches for everyone.

    I was wondering if anyone knew of an application that i could put on my users desktop basically a big button that sent a notification when they are experiencing problems to my desktop in my office or even to my iPhone :D

    I have been looking all over the net but i don't think i have the right search terminology down.

    Would anyone of you perhaps know as i know there is alot of IT technicians on this forum.

    Cheers
     
  2. adam_bagpuss

    adam_bagpuss Have you tried turning it off/on ?

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    diagnosing problems is hard to do as the issue may just be a user error (90% of the time) in which case the software or machine is perfectly fine.

    pretty sure windows server can report on system issues but again that only gets you so far.

    it sounds if i understand you that you need remote login ?

    you could use any of the following:

    Teamviewer (my fav choice) = quick, simple, easy to manage, iphone, andriod support however not free for commercial use.

    logmein = free for remote connection (not file transfer and other stuff), avg speed, easy to manage

    VNC = dont like this one but each to their own
     
  3. Deders

    Deders Modder

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    Maybe you could set up a script that sent an email when double clicked, with the details of the machine location or ID?
     
  4. Phalanx

    Phalanx Needs more dragons and stuff.

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    Do they have an e-mail client on the machine? If so, here's an easy one:

    Make a new shortcut on the desktop. Point it to:
    mailto:test@test.com?subject=Support

    Obviously change the email to yours and change "Support" to whatever you want it to say.

    Now when they double-click it, it will create an e-mail from their account and fill in the To: line and subject. Then they just click Send and you get it.

    This is of course assuming they are all in constant positions. If not, they could just quickly type where they are in the body.
     
  5. tehBoris

    tehBoris What's a Dremel?

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    Setup skype, have people call/message you when they have problems?
     
  6. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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  7. culley

    culley What's a Dremel?

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    I don't need remote login, I need to know when they have a problem. The problems are usually a printer or application problem because we use a custom built web order management system.

    Each station prints around 1500 invoices a day so the output of one of our printers prints more in 1 month than the life expectancy of a normal laser printer. And because of this I have to fix alot of paper jams or fuser problems or what not.

    I can't fix this problem remotely :D and i already have a VNC software solution in place.

    I was just wondering if there was a application like a button or widget almost that i could place on the desktop which would send me a notification, I did have the idea of using some sort of script or email solution but there could be delays.

    What i thought was there could be an app that when press on the desktop sent a notification to my computer with the host name so I know who has a problem and that they don't have to find me.

    We don't use Windows for Active Directory or a Windows Server for that matter, i have setup linux servers which are servicing all the needs.

    FLOSS all the way! :D

    Thanks for the replies and suggestions.
     
  8. Plugs

    Plugs Minimodder

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    im sure a very short and easy program would be able to send a string at one end, and receive and beep when it arrived at your computer...

    do you have any programming knowledge? if yes, im sure a bit of research and you'll be able to do it... if not then maybe someone you know can do it

    if it comes to mid june and you havent got anything, I could have a bash at knocking up something simple (yes i realise that ages away, sorry - quite busy atm)
     
  9. culley

    culley What's a Dremel?

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    That is what i was thinking, my programming skills aren't exactly professional but if i spend some time on it i am sure i could get something together. I was just hoping someone might have had made something already.

    Thanks for the offer but i will get out my programming books and start learning.
     
  10. Deders

    Deders Modder

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    Just get them to scream at the top of their voice
     
  11. Krikkit

    Krikkit All glory to the hypnotoad! Super Moderator

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    What's wrong with one of these?

    [​IMG]

    Otherwise a slim app would be easy peasy. Send the computer name and away you go. :)
     
  12. chrisb2e9

    chrisb2e9 Dont do that...

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    Thats what I have to wonder. no cell phone?
    as for an application on the computer. windows messenger?

    I don't work in that kind of environment any more but when i have in the past we just called the tech guy to come fix the problem.
     
  13. culley

    culley What's a Dremel?

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    If you can imagine the computers are in a station and the stations are in the warehouse. think Amazon distribution centre so shouting is out of the question, also to put telephones at every station is not cost effective and not practical, we would only need a intercom like system and it would be a nightmare.

    Also the users of the machines are all very non technical.

    Thanks for the help any way guys.
     
  14. Deders

    Deders Modder

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    How about messenger? all they need to do is type where the computer is
     
  15. culley

    culley What's a Dremel?

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    Yeah besides creating my own little app i am thinking of something like this, might be the easiest solution.
     
  16. notmeagain

    notmeagain Minimodder

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    How about a nice little web-app that emails you.

    Or a Siemens/Polycom DECT handset tied to a voip provider (like my company)
     
  17. Krikkit

    Krikkit All glory to the hypnotoad! Super Moderator

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    Maybe an IRC client or something would be better than a normal IM client, help avoid procrastination.
     
  18. Clesm

    Clesm What's a Dremel?

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    How about a batch file on the desktop with a simple net send command in it?
     
  19. Deders

    Deders Modder

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    you could get a red button icon for it off the web
     
  20. culley

    culley What's a Dremel?

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    So i found a solution,

    I basically setup a XMPP instant messenging server up on the network. I used an open source Java based piece of software called OpenFire by Jive.

    It have got it to only work on the LAN, i control accounts. the set to the computers and not the person using them.

    It is working great, saving loads of time.
     

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