Graphics GTX570 does not like me...

Discussion in 'Tech Support' started by Kylevdm, 15 Sep 2011.

  1. Kylevdm

    Kylevdm The Mod Zoo Podcast Host

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    Hey all,

    I have just installed my Asus GTX570 into the PC in my sig, I had some problems with it on an old windows install, so I have just installed windows again, drivers all done. With 2 monitors plugged in, it gave me a blank screen on start up a few times but it booted up eventually just fine. Went to play a game, the screen went blank and the GPU fan decided it was about 300C in my room hitting 100%

    I shut down the PC re installed the GPU clearing all dust etc out the slot, boot up with only one monitor plugged in and it was fine, could play games etc plugged in the second monitor and it all went funky again!

    I only received the card on tuesday so am still in the 7day returns window, but could it just be me being thick?
     
    Kylevdm, 15 Sep 2011
    #1
  2. Deders

    Deders Modder

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    Did you hear screams of "i'm melting, Mellltiiing!!!" coming from the silicon?
     
    Deders, 15 Sep 2011
    #2
  3. Kylevdm

    Kylevdm The Mod Zoo Podcast Host

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    Over the noise the fan was making, I could not hear myself speak.... but all is possible !
     
    Kylevdm, 15 Sep 2011
    #3
  4. longweight

    longweight Possibly Longbeard.

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    Is there anyway you can install the card in a different machine just to check it?
     
    longweight, 17 Sep 2011
    #4
  5. bulldogjeff

    bulldogjeff The modding head is firmly back on.

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    If it's still under the 7 day thing, send it straight back.A bit of a pain, I know, but why mess about with it.

    Sounds like it's clearly not quite right, you shouldn't be having those sort of problems.

    One thing I will say, is that having the resolution set a bit to high with both screens going will send the card into overdrive as it's trying to drive both screens. So it might be worth dropping the res and playing about to see what it's happiest with before lobbing it back in the mail.
     
    bulldogjeff, 19 Sep 2011
    #5
  6. Kylevdm

    Kylevdm The Mod Zoo Podcast Host

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    After about 3 emails, they have agreed to take the card back. Should have a shiny new one in 10 working days. HAhah
     
    Kylevdm, 19 Sep 2011
    #6
  7. Blogins

    Blogins Panda have Guns

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    Good old SCAN!
     
    Blogins, 19 Sep 2011
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  8. Virt

    Virt What's a Dremel?

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    That's a shame, but the 570 is a fantastic card and well worth the wait :p
     
    Virt, 20 Sep 2011
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  9. Kylevdm

    Kylevdm The Mod Zoo Podcast Host

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    I have just got an email off of them saying there is no fault... I am right in saying I can request money back as it was sent back within the 7 days?
     
    Kylevdm, 26 Sep 2011
    #9
  10. [PUNK] crompers

    [PUNK] crompers Dremedial

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    I've had this with scan a few times, have they charged you a testing fee? thats a killer
     
    [PUNK] crompers, 26 Sep 2011
    #10
  11. Phalanx

    Phalanx Needs more dragons and stuff.

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    Distance Selling Act, I believe is what you want. Someone correct me if I'm wrong.
     
    Phalanx, 26 Sep 2011
    #11
  12. Kylevdm

    Kylevdm The Mod Zoo Podcast Host

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    I thought it was the DSR as well, will read up when I get home in 20 mins.
     
    Kylevdm, 26 Sep 2011
    #12
  13. YEHBABY

    YEHBABY RIP Tel

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    You are entilted to a full refund and delivery costs also, under the distance selling regs. Make sure you inform them by email that you wish to return within time limit. The product can be in perfect working order, but you are still entitled to return it.

    I have attached a link that should explain more, pay particular attention to paragraph 3.48 where it states that you should also get delivery cost back.

    I quoted this to Overclockers when returning a graphics card and get a full refund including delivery costs (that includes return costs).
     
    Last edited: 26 Sep 2011
    YEHBABY, 26 Sep 2011
    #13
  14. Kylevdm

    Kylevdm The Mod Zoo Podcast Host

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    They have not replied to me, however the RMA says credit sent. Will need to get the parents to check the balance on the Belgian bank account.. haha
     
    Kylevdm, 26 Sep 2011
    #14

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