1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Peripherals Trying to replace my awful BT Home Hub

Discussion in 'Tech Support' started by Parge, 11 Oct 2021.

  1. Parge

    Parge the worst Super Moderator

    Joined:
    16 Jul 2010
    Posts:
    12,996
    Likes Received:
    609
    So, I bought a Huawei AX3 Quad core router to try and replace my terrible BT Home Hub, that despite being replaced, decides to reboot itself randomly.

    However, when I pop the old school phone style cable into the Huawei WAN port, it simply won't recognise that its plugged in and just says "no cable detected"

    When I pop it back in the Home Hub again, no problems.

    Any ideas?
     
  2. wyx087

    wyx087 Homeworld 3 is happening!!

    Joined:
    15 Aug 2007
    Posts:
    11,286
    Likes Received:
    418
    What internet have you got? FTTC or FTTP? Does the new router's modem tech match what's required for your connection?

    For FTTC, have you thought about getting a dedicated modem?
     
  3. noizdaemon666

    noizdaemon666 I'm Od, Therefore I Pwn

    Joined:
    15 Jun 2010
    Posts:
    5,719
    Likes Received:
    543
    Unfortunately as far as I can tell the Huawei is just a router, which would mean it'd need a separate modem. Something the BT Hub has built in. You can buy modems separately if you want - example :)
     
  4. Gareth Halfacree

    Gareth Halfacree WIIGII! Staff Administrator Super Moderator Moderator

    Joined:
    4 Dec 2007
    Posts:
    14,848
    Likes Received:
    3,628
    Are you plugging an RJ11 (telephone) cable into an RJ45 (Ethernet) socket? If so, that won't work. I mean, it'll fit, but it won't work.

    The AX3 has no internal modem: it won't talk to an ADSL/VDSL/xDSL line. You'll need a modem between the two - possibly your old BT Home Hub, although that won't fix the problem of the Home Hub rebooting randomly.

    Otherwise, you'll have to buy a dedicated xDSL modem with Ethernet, or a different new router and send the AX3 back.

    EDIT: Ninja'd by noizdaemon666!
     
  5. sandys

    sandys Multimodder

    Joined:
    26 Mar 2006
    Posts:
    4,025
    Likes Received:
    333
    As others have said, you need a modem, best thing to do is get BT to provide a new hub, they provide it as part of their service, they should send out a replacement after going through diagnostics, you can get alternate modems like the Draytek but you need to know what type of internet service you have, is it G fast etc.

    If you have an AX3 as a replacement for you home hub alone, it is the wrong thing, if you have them for a cheap mesh setup then you would need to feed them internet from the Homehub into the WAN port. I have been using these all year and have proven to be very reliable.
     
  6. Parge

    Parge the worst Super Moderator

    Joined:
    16 Jul 2010
    Posts:
    12,996
    Likes Received:
    609
    Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhh I am so dumb.

    Basically I didn't research it because I got given it ages ago, and just assumed it was a modem/router when I thought "oh I should use that AX3 I have in the box in the cupboard"

    It is hard to tell if the modem is rebooting - but basically I lose all internet connectivity.

    I might try using the AX3 for WIFI and see if its just the Home Hubs Wifi router that is terrible, rather than the modem.
     
  7. deathtaker27

    deathtaker27 #noob

    Joined:
    17 Apr 2010
    Posts:
    2,195
    Likes Received:
    155
  8. Arboreal

    Arboreal Keeper of the Electric Currants

    Joined:
    21 Jan 2011
    Posts:
    4,324
    Likes Received:
    912
    This seems to be the case generally with hardware provided by the telco.
    The Virgin HH3 for example, (I have one...), is notorious for flaky and inconsistent WiFi
     

Share This Page