Your correct about the Distance Selling Regulations (DSR). For whatever reason as long as you state you are returning goods before expiration of 7 working days from receipt of them then you are perfectly entitled to a full refund which includes the delivery charge. However you are responsible for returning the goods in the same condition they arrived and the retailer is not necessarily responsible for return delivery costs. Under this legislation you can try the goods prior to returning them since that is the whole point of the DSR! Where as in a shop you can view the item in your own hands before making a purchase so DSR does not apply. Just wanted to pick up on this... Under the Sale of Goods Act 1979 (as amended) it is the retailers responsibility (so SCAN) to sort the problem and not the manufacturer (in this case XFX). Since under law it is the retailer you form a binding contract with whenever you buy goods. So just like modd1uk, if you know the goods are faulty don't take no for an answer!