Hello, I got this message. Looking at it I would say that the drive is messed, *but* the "tech" says that it isn't the hard drive thats the problem. Assuming that he is correct based on the info we have below, what else could be the problem? If it was a motherboard issue then I dont think she would even get to that screen. Same with cpu, ram, video, power. Only thing I can think of is that the head on the drive made contact when it was dropped. personally I think the guy is lying and trying to get more money out of the girl.