1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Networks Internet slowdown until Router reset

Discussion in 'Tech Support' started by Ending Credits, 21 Apr 2016.

  1. Ending Credits

    Ending Credits Bunned

    Joined:
    4 Jan 2008
    Posts:
    5,305
    Likes Received:
    240
    Hi all,

    I recently moved house and splashed out on BT infinity. Unfortunately I've been having a problem since I got it (on Tuesday) with the connection (to the internet, the WAN works fine) griding to a halt after ~30 mins (seems to be load dependant) requiring a router reset. From what I gather this was a common problem with the Homehub 5A, but I have a 5B which is not meant to have the same problem. The issue can also be fixed by unplugging the router from the telephone line (at either enf of the DSL filter) but telling the router to reset the connection doesn't fix it.

    Was wondering if anyone had any insight / simple solutions before I go and moan at BT.

    -EC
     
  2. GeorgeK

    GeorgeK Swinging the banhammer Super Moderator

    Joined:
    18 Sep 2010
    Posts:
    8,650
    Likes Received:
    478
    Sounds like either line issues (probably not this) or router issues (probably this) - both unfortunately would require a call to BT. As such you have my sincere condolences.
     
  3. Rhydian

    Rhydian What's a Dremel?

    Joined:
    13 Nov 2010
    Posts:
    694
    Likes Received:
    43
    Have you tried removing all devices from the router, and just connect one device at a time to see if it's a particular device. As I found out a single computer running windows update can put so much strain on a network that it crashes 2 BT Business infinity Lines.
     
  4. Ending Credits

    Ending Credits Bunned

    Joined:
    4 Jan 2008
    Posts:
    5,305
    Likes Received:
    240
    No, it's definitely not any of the machines, happens no matter what's connected.
     
  5. Mr Meltdown

    Mr Meltdown Minimodder

    Joined:
    26 Jul 2003
    Posts:
    798
    Likes Received:
    20
    Have you been in the house long enough to have used a different router to know if the internal line(s) work properly or is this a new house new internet meaning the sockets are untried?

    BT will have you plug the router in the master socket behind the facia, with every thing else unplugged so you may as well give that a go before calling them.

    I moved to a house with an old dodgy master socket and got no end of grief with my connection until it was replaced.
     

Share This Page