we've had sky for about 20 years (give or take) and i can safely say we've NEVER had a problem with them. people tend to hear nightmare stories because how many people are going to sit on the net and right a blog/report about how wonderful an experience they've had with a big corporation. this only happens when the company has such a bad reputation that anything good comes as a surprise. we've had the HD service for a few years now, and have only had to make one phone call to sky about a problem... the box/signal or something was freezing up. whilst we were on the phone with them, they rebooted our system and it works fine. heck we don't even have the thing off at night like you're theoretically supposed to.