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News New Consumer Rights Act enforces refunds for digital goods

Discussion in 'Article Discussion' started by Gareth Halfacree, 1 Oct 2015.

  1. Gareth Halfacree

    Gareth Halfacree WIIGII! Staff Administrator Super Moderator Moderator

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  2. GiantKiwi

    GiantKiwi New Member

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    About time, but not sure how this can actually be enforced?
     
  3. Gareth Halfacree

    Gareth Halfacree WIIGII! Staff Administrator Super Moderator Moderator

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    Same way as anything else: if the retailer is breaking the law, you either take 'em to court or complain to the rozzers (realistically, the Office of Fair Trading.) The new Act also offers consumers the ability to enter into American-style class action lawsuits, and adds an independent arbitration system to try before things get that far.
     
  4. RedFlames

    RedFlames ...is not a Belgian football team

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    The OFT don't exist any more, haven't since April 2014... It'd be the Citizen's Advice Bureau you'd have to speak to [if you can find one...]
     
  5. Corky42

    Corky42 Where's walle?

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    I thought the Competition and Markets Authority replaced the OFT.
     
  6. RedFlames

    RedFlames ...is not a Belgian football team

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    Only for certain things... to quote what was the website of the OFT [link] :


    So for 'consumer problems', such as anything covered by the Consumer Right Act, the CAB would be your first port of call.
     
  7. Corky42

    Corky42 Where's walle?

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    I stand corrected, thanks. :)
    If it's of interest to anyone the CAB has a page about them taking over from the OFT.
     

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