Hi all. Just wanted to share an experience with you all. On 27/06 I purchased a 'B Grade' Asus Rampage IV Gene motherboard from Overclockers - before I did this I PM'd Andrew8200m from this forum, who I know used to work there, to ask about B Grade items. He mentioned that since Asus gave out credit for faulty items, it was most probably just a customer return (though of course no guarantees). Anyway, upon receiving the board on the Tuesday (very prompt thanks to using DPD), I fired her up and found out that the left hand RAM bank was faulty. I then raised an RMA with overclockers, who accepted my return straight away. I had brief conversation with support who were very friendly, and compliant in my request for repair rather than a full refund. From there, I posted my board on the Tuesday, and they received it Wednesday morning and notified me of this by email. Later that same day they confirmed that a new/repaired board would eventually be shipped out to me and informed me of my new order number. I then scanned in my postage receipt (£8.50) and sent it to them. Today, I received that amount credited back into my account. So, I'm currently waiting on a new/repaired board, which could take up to 28 days, depending on how long it takes Asus to repair and return it to Overclockers. I'll update you all as the story progresses, but suffice to say, so far my RMA experience has been absolutely excellent. If it continues as it has, I would have no qualms recommending Overclockers to anyone with concerns about after sales service.