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Other Returning an item under DSR [UK]

Discussion in 'Hardware' started by cool_dude, 10 Nov 2014.

  1. cool_dude

    cool_dude Active Member

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    Hi all

    Attempting to return an item under DSR as it is not what I expected. I'm not being told there would be a 25% reduction on the item upon inspection under Customer Consumer Regulations?!

    Anyone provide any more information on this?
     
  2. Cerberus90

    Cerberus90 Car Spannerer

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    I don't think they can reduce the amount they refund you. The "Consumer Contracts Regulations" has a few FAQs and examples of when the amount refunded could be reduced.


    Little more info like what the item is and what you've done with it so far (i.e. opened it, used it once etc), might help give a better answer.
     
  3. Anfield

    Anfield Well-Known Member

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    DSR does not exist any more in the UK.

    It is now the Consumer Contracts Regulations.

    Source: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
     
  4. loftie

    loftie Well-Known Member

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    From here http://www.adviceguide.org.uk/engla...the_cooling_-_off_period_-_distance_sales.htm

     
  5. Kronos

    Kronos Well-Known Member

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    What do you mean by "it was not as expected."
     

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