1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Other Returning an item under DSR [UK]

Discussion in 'Hardware' started by cool_dude, 10 Nov 2014.

  1. cool_dude

    cool_dude Active Member

    Joined:
    26 Aug 2004
    Posts:
    2,687
    Likes Received:
    22
    Hi all

    Attempting to return an item under DSR as it is not what I expected. I'm not being told there would be a 25% reduction on the item upon inspection under Customer Consumer Regulations?!

    Anyone provide any more information on this?
     
    cool_dude, 10 Nov 2014
    #1
  2. Cerberus90

    Cerberus90 Car Spannerer

    Joined:
    23 Apr 2009
    Posts:
    7,590
    Likes Received:
    150
    I don't think they can reduce the amount they refund you. The "Consumer Contracts Regulations" has a few FAQs and examples of when the amount refunded could be reduced.


    Little more info like what the item is and what you've done with it so far (i.e. opened it, used it once etc), might help give a better answer.
     
    Cerberus90, 10 Nov 2014
    #2
  3. Anfield

    Anfield Well-Known Member

    Joined:
    15 Jan 2010
    Posts:
    6,560
    Likes Received:
    786
    DSR does not exist any more in the UK.

    It is now the Consumer Contracts Regulations.

    Source: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
     
    Anfield, 10 Nov 2014
    #3
  4. loftie

    loftie Well-Known Member

    Joined:
    14 Feb 2009
    Posts:
    2,991
    Likes Received:
    172
    From here http://www.adviceguide.org.uk/engla...the_cooling_-_off_period_-_distance_sales.htm

     
    loftie, 11 Nov 2014
    #4
  5. Kronos

    Kronos Well-Known Member

    Joined:
    6 Nov 2009
    Posts:
    13,491
    Likes Received:
    607
    What do you mean by "it was not as expected."
     
    Kronos, 11 Nov 2014
    #5

Share This Page