1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Blogs RIP: Asus responds to its flaming motherboard

Discussion in 'Article Discussion' started by Tim S, 18 Mar 2009.

  1. Tim S

    Tim S OG

    Joined:
    8 Nov 2001
    Posts:
    18,881
    Likes Received:
    78
  2. Krikkit

    Krikkit All glory to the hypnotoad! Super Moderator

    Joined:
    21 Jan 2003
    Posts:
    23,453
    Likes Received:
    368
    Awesome. DSO's really are too cool for school.
     
  3. DougEdey

    DougEdey I pwn all your storage

    Joined:
    5 Jul 2005
    Posts:
    13,933
    Likes Received:
    33
    They're going through a lot of effort for you, they must think highly of your opinions. Now get them to sort their support site and download servers!
     
  4. Mister_X

    Mister_X Chaotic Neutral

    Joined:
    13 Jul 2007
    Posts:
    138
    Likes Received:
    1
    Seconded, site and downloads are atrocious from ASUS
     
  5. Zurechial

    Zurechial Elitist

    Joined:
    21 Mar 2007
    Posts:
    2,045
    Likes Received:
    99
    Third-ed.
    Great hardware, but horrible support.
    New Xonar D1 Firmware please!

    It's quite interesting to see the kind of checks they're doing on the board.
    For most enthusiasts, once you see a part of the board melted or burnt-out, the initial reaction is to treat the whole board as being fried.

    For someone who knows their electronics that'd seem kinda silly, but seeing ASUS describe the result as :
    - Changes that perception of the board a little from the point of view of a layman-enthusiast.
    Makes me wish I had the tools and know-how to test and repair components like this myself instead of going through RMAs. :p
     
  6. jhanlon303

    jhanlon303 The Keeper of History

    Joined:
    7 Sep 2006
    Posts:
    9,263
    Likes Received:
    302
    The problem with this whole scenario is $$.
    Let's take a hypothetical tour
    The board comes back to the manufacturer for RMA.
    Without the association of Bit-Tech name you just throw it in a recycle pile.
    BUT this one is high visiblity so we send it to "the lab".
    Now these are not minimum wage individuals - these are highly schooled and trained people with a bazillion $ worth of state of the art equipment.

    One 8 hour day for this engineer is probably in the $50 to $100 per hour so you have $400 to $800 invested in one day testing this board by the engineer. That assumes only one engineer. In my experience it is seldom 1 engineer doing the testing.

    It is so difficult to spend the $$ to test that it is no longer economically feasible for a manu. to test hardly any of the RMAs.

    In a perfect world a chain of RMAs for a device with the same defect should alert the people that they have a problem with component XX. But it seldom happens.

    I don't know what the internal cost of this board was to Asus but it was probably less than a good evening meal out.

    One can only hope that by this exercise Asus will improve either the component or the design.

    It's sad to see so many $$ parts scrapped out because of one 4 cent part.

    I do hardware and software for a living and have for 30 years.
    Pulling a card and replacing it is cheaper than fixing.

    john
     
  7. Krikkit

    Krikkit All glory to the hypnotoad! Super Moderator

    Joined:
    21 Jan 2003
    Posts:
    23,453
    Likes Received:
    368
    I suppose the level of service would depend on whether the tech people are really concerned about it - if it was just a silly bugger of a pre-release board, I could understand them not making a big deal, but once something actually goes up in flames it certainly warrants investigation.

    I would bet that most RMA's don't involve fire, only a defective flash or similar.
     
  8. Jhonbus

    Jhonbus New Member

    Joined:
    1 May 2005
    Posts:
    120
    Likes Received:
    0
    Lovely fingernails for an engineer.
     
Tags: Add Tags

Share This Page