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News Symantec, McAfee fined over renewals

Discussion in 'Article Discussion' started by CardJoe, 12 Jun 2009.

  1. CardJoe

    CardJoe Freelance Journalist

    3 Apr 2007
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  2. Benihana

    Benihana What's a Dremel?

    6 Feb 2009
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    I had a similar problem with BitDefender, when my subscription ran out last year, I got an email from them asking if I wanted to continue, if not I should go to their site and cancel the renewal, which I did but they renewed anyway after numerous phone calls and un-returned emails I just gave up and let it run.

    Still, not happy about it :(
  3. Psytek

    Psytek What's a Dremel?

    23 Dec 2008
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    If you use one of these awful programs, what do you expect?
  4. Gryphon

    Gryphon What's a Dremel?

    24 Apr 2009
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    Why use a payed anti-virus anyway? Avast does the job, and it doesn't slow the computer down nearly as much as symantec. don't know about macafee tho - never used it.
  5. Abhorsen

    Abhorsen Minimodder

    10 Apr 2008
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    Free Anti Virus are ok for free, but the majority are just that. Anti Virus only. Alot of the Free ones also cannot compete with some of the paid products when it comes to True Virus detection. ESET for one is consistantly better performing than avg, Avast etc... Though i do believe Avira did well on independant tests recently.
  6. fodder

    fodder Minimodder

    20 Feb 2009
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    Any support discs I used to write at work I labelled Norton, no one ever nicked them then :)

    Symantec AV is terrible, I have macafee installed as it came with my machine. It constantly pops up messages offering me deals to renew, even though I have over 6 months left on this subscription. Winds me up, for that reason alone I won't renew and go back to AVG. Besides, although nowhere near as bad as norton, it still hogs resources.
  7. Aracos

    Aracos What's a Dremel?

    11 Feb 2009
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    I've never payed for computer security as I'm a safe user who knows what they're doing/downloading but I don't see why you should pay for security! I've never liked Norton it's always been crap and slow and PC World promote it so it's obviously a piece of trash (valuable lesson everyone should learn :p). Do you really have cancellation periods? That's so gay! I mean who do they think they are? They aren't this huge company with 10 billion customers and 5 million workers o_O
  8. bogie170

    bogie170 What's a Dremel?

    11 Aug 2008
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    Kaspersky and Eset Nod32 are pretty much the best IMHO.
  9. Elton

    Elton Officially a Whisky Nerd

    23 Jan 2009
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    Currently Using Avira and Avast.

    With Comodo or ZoneAlarm, you're good to go.

    No need to pay that much.
  10. stuartpb

    stuartpb Modder

    16 May 2008
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    Why should you expect free internet security? It isn't a right and it's only due to the goodwill of those who created freeware security apps that you do get any at all. There are some problems with free AV products too, which can make a paid for alternative more viable. For instance, the virus definitions databases on some free AV products aren't updated as often as the paid alternatives. Then there are features that the free AV products don't have, which some people may need or want.

    Regards the subscriptions, it seems to be becoming the norm nowadays that companies expect you to opt out of renewal, whereas it used to be that you were asked to confirm that you wanted to renew at the end of the contract. I tried to cancel my contents insurance renewal the other day, as I found a better quote, but was told that I can't cancel the renewal until it's due??!! So I have to wait till the end of the month and then send a letter in. It has also happened with my website hosting packages, my business public liability insurance and quite a few other things too. I think that a letter should be sent out a month before the contract expires, asking whether or not a customer wishes to renew, then if the letter is not returned or the customer wants to cancel, then the renewal doesn't go through. That's how I deal with my clients and I wish the big companies would do it too.

    I think that the companies who do automatic renewals are hoping that those clients who wanted to cancel may forget about the renewal, and in turn the companies will get another 12 months worth of cash from them.
    Last edited: 13 Jun 2009
  11. r4tch3t

    r4tch3t hmmmm....

    17 Aug 2005
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    I have McAfee on both the laptops in this house, it keeps the laptops clean and if they do get a virus it cleans it out (My GF got a virus somehow and it used her MSN, but a scan got rid of it)
    I got an e-mail saying my subscription is about to run out and since we got our laptops from Dell I have 2 subscriptions, I am just going to add my laptop and the desktop onto the other one for cheap :)
    It is only using 75 meg for it to be running, which is perfectly fine, only slowdowns are due to the automated scans thrashing the HDD.
  12. dicobalt

    dicobalt What's a Dremel?

    21 Mar 2009
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    With the way that both Symantec and Mcafee totally ignore many viruses and the most common spyware. I imagine that they are in business with the criminals who control the botnets. I also say this because every time I find a virus on any machine it always gives a softball analysis like this:

    * Wild Level: Low
    * Number of Infections: 0 - 49
    * Number of Sites: 0 - 2
    * Geographical Distribution: Low
    * Threat Containment: Easy
    * Removal: Easy

    Yet for some reason their antivirus didn't detect it. Symantec and Mcafee are both crooked.
  13. leexgx

    leexgx CPC hang out zone (i Fix pcs i do )

    28 Jun 2006
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    the new norton 2009 engine is far better then there older 2008-2004 products as they was getting blotted with every version
    if your using norton 360 2.0 or lower make sure you get the 360 3.0 version now as it now using 2009 tech and its far lighter on the system load and only does things when your away from the pc {10mins default all norton 2009 products}

    the new norton keeps use low system resources compared to the last ones that used alot

    you do not need to Buy the new version any key that has time left can be used from 2006-2008 on 2009 protuct or 360 1.0 or 2.0 can be used on 3.0

    just download the Type of norton product you are useing and install it over it and it auto remove and update to the new version (save the file to desktop)


    mcafee is the most bloated only M$ onecare been worst then it for slow downs

    if your willing to run an exe,com,mp3 from an unknown source no antivirus can protect you
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