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Technical problem.. please help!

Discussion in 'Hardware' started by Asphix, 26 Jun 2002.

  1. Asphix

    Asphix What's a Dremel?

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    Hey guys,
    As some of you know im very new to this forum. This question doenst really relate to overclocking but you all seem like very smart people and maybe one of you could provide a solution for me. I recently purchased parts to build myself a new PC. Got the last of it in yesterday afternoon and threw that bad boy together. Now.. im having some major problems with the damn thing. Im going to copy and paste an e-mail I sent to Asus (the manufacturer of my video card) and hopefully one of you guys can provide me with a solution.

    First I'll describe what happens. The computer runs fine until i run an app that uses the graphics card for more than standard stuff.. for example a game or something along those lines. My computer will freeze or reboot or get a blue screen (win xp style) listing the error and then you need to hard power down the system. Im running windows XP professional.

    Anyway, heres the e-mail :

    ***********Start******************

    Hello,
    I recently purchased and put together a new computer. I chose your video card (asus v8460 ultra deluxe) to incorporate it into my system based on the wonderful features, benchmarks and software that comes with it. However, I'm having a problem with it. I already sent my motherboard manufacturer an e-mail describing the problem to see if they could help me out with this problem on their end. Rather than explaining it all again I am going to just copy and paste what I sent them. If you have any clue as to why this is happening or how to fix it I would greatly appreciate it. My motherboard is a gigabyte ga-7vrxp based on the via kt333 chipset. The software that is giving me the hardware diagnostic is SmartDoctor that was included with my video card.



    Thankyou,
    Jose Garibay


    E-mail to Gigabyte :

    Hello, just a couple days ago i purchased your gigabyte ga-7vrxp. I also purchased an Asus v8460 ultra deluxe geforce 4 ti 4600 geforce 4 video card. The problem i'm having is that my system is very unstable. I ran some diagnostic utilities that were supplied with my video card and it says that the motherboard isn't providing my agp card with the required 3.3 volts (might be more or less.. it didnt specify). It said to contact my motherboard manufacturer/video card manufacturer. So thats what brings me here. I will also be visiting Asus tech support to see if they can direct me to the solution of this problem. If you have any idea why this would be happening or how to fix it I would greatly appreciate it. The motherboard had a sticker on it that said it was geforce 4 compatable so it should work.

    Additional system information:
    CPU: Athalon XP 2100+
    Power Supply: 430 watt atx power supply
    Ram: 2x512mb ddr333 ram (samsung I believe)
    CAS=2 CL=2 T=1
    100 gig western digital 7200 rpm hard drive
    20 gig western digital 5400 rpm hard drive
    5 thermaltake smart case fans
    soundblaster audigy mp3+
    liteon 32x12x40x cd-rw
    liteon 16x dvdrom drive (not connectect)

    thats all my system specs right now. Any more questions just e-mail me. I hope we can figure this problem out soon. Again thankyou for your time and support with this issue.

    ***************END*******************



    Thanks,
    Asphix

    :sigh: :rolleyes: :eyebrow:


    Ps. Thank you in advance for any help you guys can offer me. Oh and another thing... a 430 watt power supply (dual fan, 460 watt peak) same quality as an Enermax should be able to power all that hardware right? i have 6 case fans, only 5 of them hooked up right now and all the hardware you read up there.. as for cpu cooler i have a swiftech mx420 or whatever it is.. the newest one that costs like $70 USD with a vantec tornado fan.. the one thats like 82 psu or csu or whatever the term is for how much air it pushes.


    :eyebrow:
     
    Last edited: 26 Jun 2002
  2. Marzupial

    Marzupial What's a Dremel?

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    Hey mate! :D Welcome to the Forums!

    I have the same board and havent had any probs, but im only using a Kyro 2. A few things u could try.

    Go into the BIOS and set ur RAM to CL 2.5. There have been some issues with RAM stability issues and this particular Gigabyte board.

    Also, do u NEED 1Gb of Ram? Try taking one out and try it again. Using more than one mem slot, isnt liked by the board either...ive personally not had any experience with that tho

    Those points could help:)

    EDIT: Oh, the GF4 ready sticker means that no capacitors on the board will get in the way of the capacitors on the card. :p
     
    Last edited: 26 Jun 2002
  3. RTT

    RTT #parp

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    In your BIOS it should tell you the voltages that the PSU is supplying - however I don't think I'd trust what the software is saying about the voltages...

    The enermax should cope with ease with the details you have listed.

    I wouldn't bother contacting the manufacturers basically cos I bet they dont reply :(

    Personally replace the gfx card if problems persist.
     
  4. Asphix

    Asphix What's a Dremel?

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    yes i need 1 gig of ram.... i go to school for computer art and when using after effects and maya and other hardware intensive programs ram is crutial for previewing my work n what not. Ive tried changing my ram to cl 2.5. My ram is CL2 though.. i made sure to get good ram since its so vital in my school work. The ram has copper heat spreaders on it too.

    During my lunch break i went home and messed with it some more.. what the software is saying is that my video card isnt getting a constant 3.3v to the AGP bus or something along those lines.. dont remember the exact words. It was getting about 3.1volts.

    Maaaan, i dont wanna get a diff video card.. this is the best geforce 4 on the market! thanks for the suggestions so far. I just flashed the bios to the latest version during lunch break.. didnt have time to really mess with it or anything though but we'll see if this fixes anything.
     
  5. Asphix

    Asphix What's a Dremel?

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    ah one more thing.. in the motherboard bios you can change the AGP voltage or something but you only have a choice of changing it from 1.5v (the default), 1.6v, 1.7v and 1.8v. I tried upping it to 1.8v and my computer froze during bootup so i assumed that was no good.


    One more question off on the side.. with my massive heat sync and fan on my processor (i also have a cpu shim and arctic silver 3) what should the temp of the processor be? its staying around 45 degrees celcius when i check in the motherboard bios (which im assuming would be identicle to an idle measurement) is that good or bad? from what ive seen good is around 37 degrees celcius or so..
     
  6. Vittorio

    Vittorio What's a Dremel?

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    I have had similar problems b4 but with a different M/B.

    First off I had 1GB of memory installed and the system would not boot or just hang after booting. This was using windows 2K.

    Fix: go down to 756 MB memory and solved the problem.

    Second the Video card problems you are experienceing, mine worked fine in windows and other applicationa but as soon as i ran up anything using DX8 or Opengl Blue screen of Death. The problem was traced back to the AGP Slot not supplying enough voltage to the card.

    Fix there was a bios update that came out and solved the problem but it did take some time for them to put it out.

    Best Fix - Dump the Gigabyte M/B and buy another make, I have never had much joy with there boards and find they are not the best for support. I like Epox Mainboards myself but I have heard that dragons also kick arse.
     
  7. Asphix

    Asphix What's a Dremel?

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    alright... thanks for the comment.... ill probably look into getting a soyo then.... its gonan be a pain in the ass to return this gigabyte motherboard.. it got really good reviews too.. its a shame..
     
  8. Marzupial

    Marzupial What's a Dremel?

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    U could have a dodgy gigabyte board my 3v line is always above 3.3 with a quiet 300w PSU. See if u could RMA it. BTW, u CANT change the AGP voltage in the recent bios, it just shows u the 3 volt line voltage. Think ur messin with sommat else.

    What make is the GF4? Could be a conflict.

    Try less RAM, just 512....just to rule it out, if its faulty.
     
  9. Marzupial

    Marzupial What's a Dremel?

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    Also my BIOS has thes AGP settings:

    AGP Speed: 4x
    AGP Fast Write: Enabled
    AGP Apeture Size: 128MB (At least, experiment!)
    AGP Read Sync: Enabled
     
  10. Asphix

    Asphix What's a Dremel?

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    alright. Ill try that. My video card is the asus v8460 ultra deluxe. Its a geforce 4 ti 4600.. no conflicts there.. im pretty sure the problem is the v core... i have sent an e-mail to gigabyte and ill see what they say when they return an e-mail probably tomorrow being that they're located in the UK and im in the US.. or whenever they get around to it. Would i do the RMA to the company i bought the board from or to gigabyte directly?
     
  11. Marzupial

    Marzupial What's a Dremel?

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    RMA it with the company u got it, should be no probs..
     

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