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Windows TP-LINKS I can't seem to get to work

Discussion in 'Tech Support' started by Ozzie, 7 Dec 2015.

  1. Ozzie

    Ozzie Fork 'andles I wanted

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    I have recently bought a pair of powerline adapters to increase my WiFi range. TP-LINK model TL-WPA 4220 KIT. Having failed to get them working properly the seller suggested updating the firmware nd gave me this link click here am using W10. Unsure what to do with the firmware or whether I have got something else wrong, I have read and thought I understood the instructions. They may be faulty but I don't want to return them if it is me that is the problem. Any general advice please.
     
  2. Blogins

    Blogins Panda have Guns

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    Assume both electrical sockets are on the same ring main?
     
  3. Ozzie

    Ozzie Fork 'andles I wanted

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    Yes they are.
     
  4. Ozzie

    Ozzie Fork 'andles I wanted

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    Here is the email I got.


    Hello Ray,

    I have spoke with our technician and he has advised a few things before looking at getting your item back for repair.

    Firstly, could you please try update the firmware, the link below will give you a step by step guide on how to do so.
    http://uk.tp-link.com/download/TL-WPA4220KIT_V1.html.

    After the firmware update could you please try both connections in the same room.

    Please let me know how you get along with this.

    Thank you,

    Becky
     
  5. Blogins

    Blogins Panda have Guns

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    Can you access the internet via the second homeplugs ethernet port?
     
  6. Ozzie

    Ozzie Fork 'andles I wanted

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    Not something that I have tried, the primary one is connected to the router with an Ethernet cable and has only one port. The second one which I thought would provide the WiFi has 2 ports. Do you mean connect the second one to another PC using a cable just to test something out which I can if that gives any clues. I just wanted to clarify exactly what you mean.
     
  7. Ozzie

    Ozzie Fork 'andles I wanted

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    Yes, that seems to work but trying to get a phone or tablet to access it does not.
     
  8. Ozzie

    Ozzie Fork 'andles I wanted

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    A bit more info having had time to mess about with it.

    It gets a bit complicated and I will do my best to explain.

    All items, the main Router, 2Desktops and the 2adapters in the same room,
    same circuit and within 2mtrs of each other.

    Primary TP (TP link adapter) connected to main router by Enet cable.

    Both PC's connected to main router by Enet cables.

    Both PC's will only see the secondary TP if I use a wireless dongle on each of them
    even if connected to the TP by cable.

    Both PC's will connect to the main router with either cable or wireless.

    If I remove a cable to a PC it will connect
    to the main router by wireless OK but will no longer see the TP.

    It seems to me that the TP is trying to connect to the router via the PC's
    using their wireless rather that the Enet cable directly to the router.

    I have tried different cables of course, so if anyone can make any sense
    out of it please assist me. I have informed the seller that I am having problems
    and they have said that they willing to replace them if I cannot resolve the issue but I
    am not sure that it is the TP that is faulty.
    No point in wasting their time and money and mine if a relacement does the same thing.

    Ray
     
  9. Ozzie

    Ozzie Fork 'andles I wanted

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    It has been suggested to me that they both have the same ip address, meaning the main router and the extender.
     
  10. dancingbear84

    dancingbear84 error 404

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    Ozzie, I think from my experience with homeplugs that they need to be "paired" to each other. I'll check the manual but there should be a button on them to encrypt them or pair them. Plug them in press the button on each unit and see if that fixes it

    Edit. On yours it is called a pair button, press it for 1 second on unit 1, then 1 second on unit 2 and wait for about 2 or 3 minutes.
     
  11. Ozzie

    Ozzie Fork 'andles I wanted

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    I have paired them ok but still no joy.
     
  12. Ozzie

    Ozzie Fork 'andles I wanted

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    what really puzzles me is that 2 desktops plus the TP_LINK device are all connected to the main router by cable but neither of the pc's will see the TP-LINK unless I use a wireless connection to the pc's as well.
     
  13. dancingbear84

    dancingbear84 error 404

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    That makes sense, is the home plug lights on, on both home plugs, it's the one that looks like a house?

    If so I think that the issue must be with the ip of the wireless home plug, or the WiFi on the homeplugs chucking out dhcp as well as the router, or the default gateway is wrong on the home plug WiFi.

    From what you are saying it sounds like the link between the WiFi homeplug and the other homeplug ain't working, unless I am misunderstanding what you are explaining, which is possible.

    Edit. From reading the manual again I think that the wireless end is in super repeater mode, not access point mode, which could explain the issues I advise looking at the wireless settings in the manual, connect wirelessly then go to http://tplinkplclogin.net and you should see the Web gui for the wireless end, then configure accordingly.
     
    Last edited: 9 Dec 2015
  14. Ozzie

    Ozzie Fork 'andles I wanted

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    That makes sense, is the home plug lights on, on both home plugs, it's the one that looks like a house?

    Yes it is on and blinking.

    IP of the router is 192.168.1.1

    IP of the extender is 192.168.1.55

    IP of the adapter I don't know as I cant access it.
     
  15. Ozzie

    Ozzie Fork 'andles I wanted

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    An update and thanks for your replies.

    Not happened before but today the power light on the adapter kept flashing or going out after a while. Other issues aside I can see no reason for that to happen and have concluded that they are faulty and will be returning them under warranty. This sort of thing is annoying as it wastes peoples time, better it did nothing at all in my opinion.
     
  16. RichCreedy

    RichCreedy Hey What Who

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    make sure you don't have any cheap phone chargers plugged in, as they are known to cause problems with home plugs
     
  17. st00dent

    st00dent Member

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    A colleague has these - we had need to log into the wifi plug's admin page (plugged it into laptop via ethernet and got ip from ipconfig) and had to assign it the same ssid as your network.
     
  18. Ozzie

    Ozzie Fork 'andles I wanted

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    An update for those that tried to help. I received a replacement today (no questions asked by the seller) which would seem good service. I noticed however that the replacement had a makers seal on it whilst the original was sealed with sellotape, also the new ones have a plastic film over the front. Makes me wonder if I was sent a "Return" product initially.
     

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