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Other Virgin Super Hub 2 Connection Issue with IP CCTV PTZ

Discussion in 'Tech Support' started by Retro~Burn, 2 Jul 2019.

  1. Retro~Burn

    Retro~Burn Electronically Debauched Fiend

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    I thought I'd be a 'good Samaritan' and post on behalf of someone else. The gentleman has a Virgin Super Hub 2 router connected to a Hikvision DS-7204HQHI-K1 DVR with x2 Floureon Outdoor CCTV PTZ IP cameras (I'll need to confirm model no's). Both cameras are the same model and connect over Wi-Fi which are assigned static local IPs.

    The issue is one camera works fine (192.168.0.8) and the faulty one (192.168.0.9) disconnects whether day or night and the only fix is to reboot both the router and the DVR machine. Strangely, on the router's 'connected devices' display the '.08' (working camera) appears as expected but the '.09' one doesn't (and he's changed from a different IP before). When he reboots the '.09' camera it states it's connected to the router successfully. He has said the router is only 4 yards away from the camera (mounted externally on the wall) but that his laptop doesn't get much bandwidth (200Mbit/s on PC via ethernet VS 25-30Mbit/s on laptop via Wi-Fi) and that his son's X-Box in a neighbouring room has to use Powerline adapters because the Wi-Fi signal's so bad.

    User manuals
    1) DVR = here
    2) CCTV = here

    Troubleshooting steps:


    1) Factory reset? Not yet (he has lots of devices assigned to IPs so is quite reluctant).
    2) Test alternative router? Not yet.
    3) Test different camera? Not yet.
    4) Checked Wi-Fi signal at the camera? Not yet (I've asked him to check which he hasn't but looking at his Wi-Fi issues it may be a culprit).
    5) Split 2GHz and 5GHz into separate SSIDs? Not yet (My thinking is the one camera may be hopping between the two).
    6) Add a separate port in port forwarding for the bad camera? Not yet (not sure if it would make a difference, does it matter if more than one device accesses the same port?)

    Any suggestions would be appreciated!

    Cheers

    EDIT: added manual for CCTV
     
    Last edited: 2 Jul 2019
  2. Gareth Halfacree

    Gareth Halfacree WIIGII! Staff Administrator Super Moderator Moderator

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    Bit of a long shot, maybe, but I've seen this before with Chinese stuff: are you 100 percent certain that both cameras don't have the same MAC address? That'd cause all kinds of problems, though I'd expect to see them both taking turns at dropping off the network rather than just one of 'em.
     
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  3. marlowdrummer

    marlowdrummer Member

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    Hi,
    I would physically swap the cameras around first - a quick and easy job usually, just don't change any network settings.
    If the fault follows the camera then the issue is with the IP number/MAC (as above)/or the camera itself, if the fault stays in the same location that points towards a wifi signal issue.
    The other thing to check is the PSU for the camera, is it getting hot and dropping output voltage and the camera is not handling it properly?
    If you are port forwarding to outside the 192 network then you need to have a different port forwarding rule per device with Virgin routers. Depending on the software you are using for the NVR, it may be easier to forward that out the way rather than individual cameras. Just lock the blighter down as hard as you can if you do.

    Cheers
    S.
     
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  4. Retro~Burn

    Retro~Burn Electronically Debauched Fiend

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    Thanks guys for your advice. I have passed it on to the gentleman so waiting to hear back. This is the camera model.
     

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