Speaking as a former UPS employee, I've seen monitors, computers, lots of shipments from Newegg, etc., get tossed up to 10 feet onto metal chutes and into a bin. The way UPS deals with oversize or overweight items is to toss them down a chute and through a separate sorting process. So if you order big monitors, order large quantities of anything, etc., it's very likely that if it was dropped, kicked, thrown, or otherwise battered during the shipping process. Freight, however, is a different story. Speaking as a former freight driver and dock worker for almost every major freight company, your shipments are significantly more likely to arrive undamaged.