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Windows Wolfenstein 2 doesn't start - error could not write crash dump

Discussion in 'Gaming' started by doobleshaft, 4 Jun 2018.

  1. doobleshaft

    doobleshaft New Member

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    For some reason when I attempt to start the latest game in the Wolfenstein saga I get a box titled Crashinfo with the message Could not write crash dump with no other explanation.

    Bethesda responded quickly but were effectively no help in saying that my hardware doesn't support it. Feedback from a fellow gamer suggests this isn't true (he's got it to work and we have the same board and processor, possibly same graphics too).

    Here's the spec:
    Asus Prime B350-Plus
    Ryzen 3 1300X
    16Gb DDR4 RAM (think its 1033Mhz)
    7Tb drive space in total (no space issues on installed drive)
    GeForce 1050Ti
    Windows 10 x64
    BitDefender Total Security (note I tried to disable this and it didn't work)

    Nothing is overclocked. The only info I've found suggests some settings to change but they depend on me getting into the game to change them (or at least the ones I've found did...)

    I've verified the game install through Steam, checked the drive for errors (all drives in fact), made sure the latest drivers are installed, Windows 10 up to date and still no progress.

    Any suggestions? I've also tried running it as admin which was another suggestion I found and that had no effect.
     

    Attached Files:

  2. spolsh

    spolsh Active Member

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    Could you try installing it to a steam library on a different drive ? I'm wondering if it can't write the crash dump because some permissions have got messed up in the install folder.
     
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  3. doobleshaft

    doobleshaft New Member

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    I'll have a go. Even with virgin media it will still take hours. I doubt this is the cause though as lots of other games have no issues (Doom for example and the other Wolfenstein games).

    That said, steam became a pain with having more than one steam library after a change. I complained and they wouldn't change it back but there is a way to add another steam library. I'll put it on another drive with loads of space and see what happens.

    Thanks for the reply and watch this space!
     
  4. spolsh

    spolsh Active Member

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    A quick google has returned possible fix !

    Delete the config file from the following folder "C:\Users\Username\Saved Games\MachineGames\Wolfenstein II The New Colossus\base\Wolfenstein II The New ColossusConfig.local". Restart steam and game
     
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  5. doobleshaft

    doobleshaft New Member

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    Thank you! Seems I'm not great at searching for fixes like this. I'll try it later.
     
  6. doobleshaft

    doobleshaft New Member

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    Sadly the file doesn't exist but I have found the attached crash file which was originally a HTML file.
     

    Attached Files:

  7. Nealieboyee

    Nealieboyee Packaging Master!

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    Yeah I don't think anyone will want to open that mate. Maybe paste the contents of the file into a separate post?
     
  8. doobleshaft

    doobleshaft New Member

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    Won't want to open a text file do you mean? I'm not aware of any risk there but I'll have a go later at posting it as is often the norm on forums.

    I also hope to test some options I've found during research.
     
  9. Nealieboyee

    Nealieboyee Packaging Master!

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    Not so much the fact that it's a text file. Just a bit risky as the file could be anything really.
     
  10. Anfield

    Anfield Well-Known Member

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    Copy paste of the file:

     
  11. doobleshaft

    doobleshaft New Member

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    <PRE>
    Callstack Function(desc) Line Bytes File Process Address
    --------------------------- ---- ----- ---- ------- -------
    ** UNKNOWN **(** FUNC_PARAM_ERROR **) ... + 0x2409ad11 ?
    ** UNKNOWN **(** FUNC_PARAM_ERROR **) ... + 0x2409af51 ?
    ** UNKNOWN **(** FUNC_PARAM_ERROR **) ... + 0x247af248 ?
    ** UNKNOWN **(** FUNC_PARAM_ERROR **) ... + 0x2409b030 ?

    Register Info
    ---------------------------
    EDI: 0x00007FFF247AF1D0 ESI: 0x0000000000000000 EAX: 0x0000000000000063
    EBX: 0xAAAAAAAAAAAAAAAB ECX: 0x0000000000000076 EDX: 0x0000000000000000
    EIP: 0x00007FFF2409AD11 EBP: 0x0000007B2C3F5D00 SegCs: 0x0000000000000033
    EFlags: 0x0000000000010246 ESP: 0x0000007B2C3F4518 SegSs: 0x000000000000002B

    Exception Info
    ---------------------------
    ExpCode: 0xC0000005 (Access Violation)
    ExpFlags: 0
    ExpAddress: 0x00007FFF2409AD11

    Build & Runtime Info
    ---------------------------
    User: Paul
    Version: 20180223-123524-78326_indigo-umber
    File Path: C:\Program Files (x86)\Steam\steamapps\common\Wolfenstein.II.The.New.Colossus\NewColossus_x64vk.exe
    System Time: 5/21/2018 22:36:02
    Build String: 20180223-123524-78326_indigo-umber
    VT File Path:
    VMTR Override: generated/pagefiles
    Launch Command: "C:\Program Files (x86)\Steam\steamapps\common\Wolfenstein.II.The.New.Colossus\NewColossus_x64vk.exe"

    Memory Info
    ---------------------------
    In Use: 31%
    MB Physical RAM: 16320
    MB Physical Free: 11131
    MB Paging File: 40896
    MB Paging Free: 34147
    MB User Address: 134217728
    MB User Free: 134213153

    CPU Info
    ---------------------------
    Num Packages: 1
    Num Cores: 4
    Num Logical: 4
    CPU ID: Generic
    CPU MHz: 3493

    Forge Info
    ---------------------------
    Binary Name:
    Package Name:
    Candidate Name:
    Runtime UUID:

    User Info: Paul
    ---------------------------
    Repro Steps:


    Details:



    </PRE>
     

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