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Peripherals +1 for Logitech support

Discussion in 'Hardware' started by DragunovHUN, 22 May 2013.

  1. DragunovHUN

    DragunovHUN Well-Known Member

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    They just sent me this bad boy on the right to replace my G500 that was acting up.

    [​IMG]

    The paint job is a bit more gamerish than what I'd typically buy, but the hydrophobic surface is actually pretty exciting.
     
  2. bigkingfun

    bigkingfun Tinkering addict

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    Wait. So Logitech actually have people in their support department?
     
  3. phinix

    phinix RIP Waynio...

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    Of course - any issue with mouse, they send you a new one. Many times it happen across forums:thumb:
     
  4. DragunovHUN

    DragunovHUN Well-Known Member

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    Apparently. They were also super easy to deal with, no fuss at all. I've heard nothing but good things about Logitech's support on here. I didn't expect their coverage in my area to be up to the same standards but I was pleasantly surprised.
     
  5. GoodBytes

    GoodBytes How many wifi's does it have?

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    Logitech has one of the best, or the best RMA/Warranty service.
    What Logitech sucks like no tomorrow is their drivers. Horrible! But the guys that did SetPoint 5 drivers, did a decent job, much like SetPoint 4 (although limited in options). SetPoint 6, the last version is horrible. So many issues, it's not even funny.
     
  6. sandys

    sandys Well-Known Member

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    They didn't send me a new g25 when mine broke, it's not fair :( It was only 5yrs old :D
     
  7. Spanky

    Spanky Active Member

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    They sent me a G27 after my G25 packed up. Was spot on tbh and very quick at sorting it too.
     
  8. mars-bar-man

    mars-bar-man Side bewb.

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    Currently going through the RMA process with them, they've asked me to get into contact with the original seller of the mouse. I'll see how that goes!
     
  9. fdbh96

    fdbh96 New Member

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    Logitech have by far the best tech support Ive had had an experience of.
    I snapped the leg of my keyboard accidentally, I even admitted it was my fault. to my surprise they sent me a new keyboard, which was a model higher than mine, delivered free and got to keep my old keyboard which was still fully functional bar the leg.
     
  10. aLtikal

    aLtikal 1338-One step infront of the pro's

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    I'm also a big fan of logitech. They've replaced mice easily and even if its out of warranty I was offered a discount code off a related product from the logitech site (but the logitech store is really expensive...). Still though you cfan always bet that if your product breaks within normal use they'll just replace it which is great.
     
  11. Stanley Tweedle

    Stanley Tweedle NO VR NO PLAY

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    First time I've ever heard of a logitech device going wrong.

    That alone must be worth something.
     
  12. IanW

    IanW Grumpy Old Git

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    Their only shortcoming is a lack of Linux support/drivers.
     
  13. kenco_uk

    kenco_uk I unsuccessfully then tried again

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    So you didn't have a leg to stand on?
     

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