Rant Customer rights when sent wrong product

Discussion in 'General' started by Cyprio, 20 Dec 2007.

  1. Cyprio

    Cyprio G5 Supermodder

    Joined:
    2 May 2006
    Posts:
    547
    Likes Received:
    0
    Not sure where to post this but wanted some feedback on my customer rights.

    I just received delivery of what was advertised as a G0 SLACR Q6600 Quad core... it turns out to be a B3 SL9UM.:wallbash::grr:

    Stupidly i didnt think to check before i opened the box and took some pics in my excitement of getting it. Have emailed them about it as i was 10th in queue on phone customer services.

    You reckon they will make a big deal out of the fact i opened the CPU box?


    ps dont worry its not Scan as i would have posted in their forum! :)
     
    Cyprio, 20 Dec 2007
    #1
  2. naokaji

    naokaji whatever

    Joined:
    8 Dec 2006
    Posts:
    1,879
    Likes Received:
    10
    well, you opened it, which means they can trash it since no customer will accept a non factory sealed product.

    but, if you threaten them enough that you would go to the media that they do false advertising i bet they will exchange it for a G0 with no hassle.
     
    naokaji, 20 Dec 2007
    #2
  3. Loz

    Loz Blah Blah

    Joined:
    16 Apr 2002
    Posts:
    998
    Likes Received:
    1
    If they send you a product you didn't order, legally you can keep it. My interpretation here (as a NON-LAWYER) is that they've sent you one you didn't order, and have sold-but-not-sent the one you did. Therefore you would be doing them a favor by returning it at all. Whether that's entirely true or not I have no idea ;)

    I had something similar recently where I was sent the wrong mp3 player. It was the 2gb model instead of the 4gb, and I didn't notice until after opening it. There was no problem sending it back though. If these people are any good they shouldn't cause trouble; after all it was their mistake in the first place.
     
    Loz, 20 Dec 2007
    #3
  4. quack

    quack Minimodder

    Joined:
    6 Mar 2002
    Posts:
    5,240
    Likes Received:
    9
    It doesn't matter whether you open the product or not, you are well within your rights to send it back and get a full refund or have the item replaced. It is illegal under the Distance Selling Regulations for a Internet/mail-order company to charge you a restocking fee, it is also illegal to refuse a return because the packaging was damaged when you opened it.
     
    quack, 20 Dec 2007
    #4
  5. Cyprio

    Cyprio G5 Supermodder

    Joined:
    2 May 2006
    Posts:
    547
    Likes Received:
    0
    Cheers guys.

    Just spoke to their customer services and i am RMA'ing it. :)
     
    Cyprio, 20 Dec 2007
    #5
  6. Cyprio

    Cyprio G5 Supermodder

    Joined:
    2 May 2006
    Posts:
    547
    Likes Received:
    0
    Cheers Quack - did some Googling and found what you are talking about.

    Taken from DSR:

     
    Cyprio, 20 Dec 2007
    #6
  7. Nexxo

    Nexxo * Prefab Sprout – The King of Rock 'n' Roll

    Joined:
    23 Oct 2001
    Posts:
    34,751
    Likes Received:
    2,255
    You can return it. Essentially they sold you the wrong product.
     
    Nexxo, 21 Dec 2007
    #7
  8. quack

    quack Minimodder

    Joined:
    6 Mar 2002
    Posts:
    5,240
    Likes Received:
    9
    YW. The Distance Selling Regs are pretty damn useful. :)
     
    quack, 21 Dec 2007
    #8
  9. Krikkit

    Krikkit All glory to the hypnotoad! Super Moderator

    Joined:
    21 Jan 2003
    Posts:
    24,066
    Likes Received:
    764
    The DSR's were a great piece of legislation imho - it makes things which were already the policy of many online stores (the good ones at least) the law. :D
     
    Krikkit, 21 Dec 2007
    #9
Tags:

Share This Page