Discussion in 'Article Discussion' started by Tim S, 1 Feb 2007.
So what was the reason behind his leaving?
Wall St. has been after his head for a while
In a "Bring me his head on a silver platter" way or a "You're awesome we want you" way?
maybe the first.
Hopefully the bit about making customer service better is true - a friend of mine recently went to buy a computer from Dell and after the hassle he got after trying to make a change to his order he canceled the order (which was an even bigger hassle).
So does that mean Dell will no longer be a ****** company and be like how they use to be when the company first started when it was for the people not for the money, I mean I know it will still be for the money but maybe he will restore so of dells old values about not releasing ****** product, eh either way Im not going to buy from Dell ever again for the hell I had to go through with my crap laptop.
I think "Customer experience" can be interpreted in a good many ways and doesn't neccessarily mean customer service, but hey it would be good if such a big company turned around and made a stand to actually improve on customer service .
We were dealing with Dell tech support the other day for some of machines we've got in the office. I was actually really impressed with their service and knowledge.
What is with the "2.0" crap? Is it the new "XP" ?
Every time I have had to deal with them, once you communicated what it is that you wanted, they deal with it as well as they can and pretty efficiently. If they say they will call you back - they will, multiple times if required, until you are happy that the problem has been sorted, unlike some companies who will say so, but never do ...
This is the reason
Dell sued for chip kickbacks
I hope they don't go all curved edges on their text and boxes and stuff.
Damned Dell 2.0, they'll write a book on it soon and sell it with conferences. How to make your system Dell 2.0.
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