I'm pretty clueless when it comes to networking, even in the home, but it's come to a point where I have to do something, I am paying monthly for a service that I am not really getting, or at least I don't think so, being clueless I don't know. So, here's my clueless way of explaining my setup; I switched over to a basic Virgin Media 10mb package, they told me over the phone it had been done, I didn't believe them as my BEST download speeds possible were 250kb/s as they have been for a very long time now, regardless of the service or package I am using. During the day and peak times I am getting an average download speed of 64kb/s give or take 10kb. After speaking to Virgin they tell me that this certainly isn't correct and there must be an issue with the way my network is configured. I have a 50m ethernet tidied away, running from my computer, all the way up to the first floor, where it is either connected to the virgin media modem I was supplied with, which is in turn wired to the wall of the first floor and then the cable runs on the outside of my house (very messy) down to the ground level. Or the ethernet is connected to my Linksys WRK54G wireless router (note that my speeds do not change) if I want to use a wireless device or have someone round with their lappy. Happy days so far. I frequently lose connection with default gateway and DNS errors, multitudes of them and I have tried altering the DNS settings to no avail. I live quite close to the exchange and I am in an area that is quite well catered for I believe. Like I say, i'm pretty clueless and as far as I am concerned the magic runs down the cable. Any help greatly appreciated.