Someone keeps informing my provider of an erroneous transfer. I've lived in a new place for almost 5 months and I've not seen a single bill because of this. I've had to make 3 separate complaints... that and they transferred the wrong meter for gas initially. SO I''m with you on this one... not sure if saving £4 a bill is worth all the ****ing about. The cynical person inside of me thinks this is the point... make it a job and a half and once your in, you wont change.