Hello all, bit of advice needed if I may... As per the other thread, my life is currently marred by the fact it seems some oik has had my parcel accidentally delivered to the wrong address and decided to keep it. The signature is basically a wiggly line, and yes, I've made sure neighbours etc haven't signed for it. Royal Mail 1st class signed for, by the way. So, what happens next? My Google-fu reveals a range of answers, most not usually helpful. It's a bit of an awkward one as the seller is a Lego enthusiast, not a big, evil corporation. Do I ask for a refund and ask him to make a claim? Or do I need to do it? Answers appreciated in advance!
Only the purchaser of the postage can instigate a lost/missing parcel claim. Also pretty sure first class recorded only covers up to a value of £28.
Get them to file a claim with post office, they will often record what number it was delivered to, but don't offer this upfront to save arguments and possible assault charges.
Ah, balls. Order total (including postage) was £105. I can imagine the temptation to 'explain' to some ne'er-do-well that keeping things not meant for them is pretty high. Okay. Well, going to be calling the dispatch office to see if I can get more clarification. Don't like the fact that I might be going back to the seller with this, when I've had two good deliveries from them in the past.
Should always insure the parcel to whatever it sold for. I always factor this cost into my selling price. Saves face when things like this happen.
Well, it's not your fault so you should expect full refund. Tell seller you haven't received it and it may have been delivered to wrong address. Get seller refund you or send another one, let seller sort it out with RM.
Tricky one this, you're stuck because someone supposedly signed for it, the seller's stuck because you haven't received it but he can't prove it. I can see why some couriers insist on pictures now. Wonder if you've got a postie on the filch.
It happened the week the regular postie was on holiday, so there's all sorts of scenarios that could've happened.
I think the first thing to do would be to tell the seller that it's been signed for but not by you or someone you know and that you haven't received it. If the seller is a good and trustworthy as you say then they should do take it upon themselves to chase it up since it didn't reach you, and then if necessary take the steps to put it right without you having to specifically ask them.
Well, good news! The package has turned up. It had gone to a house with a similar name. To compound the issue, the residents had gone on holiday the day the parcel was originally delivered and only come back yesterday. The postman had (perhaps naughtily) wiggled a signature and left it in their post box. So, all well in the end, just a bit of a hiccup caused by a postie trying to be helpful. Though I wish he'd put the usual little 'You weren't in' card, but hey ho.
