I don't know is this is the correct place to post this but... I've come across a wee gotcha with Scan Computers and their returns policy. I ordered an item from Scan which was delivered just before Christmas Eve. I had also purchased Scansure installation insurance which was a good decision because I managed to damage the item whilst installing it (this was down to incomplete instructions resulting in a stripped screw thread) so I raised an RMA with Scan on Christmas Eve to replace the damaged item under Scansure. Given that it was the holiday period, the RMA wouldn't be processed until the first week in January and Scan told me I shouldn't send the damaged item back until January 2010. Over the holidays I found out that the item wasn't compatible with my system and so contacted Scan on 4th January to request a refund after I'd sent back the item, but I was told that because I'd damaged the item I wasn't eligible for a refund under the distance selling regulations which provide a 7 working day cooling off period after delivery of the item. I'd presumed that because the item would be replaced under Scansure, then I could still obtain a refund but Scan have refused to even consider that, so now I'll be left with a component that I can't use and will have to sell on ebay, probably at a loss. The lesson learned here is to carefully check compatibility of items purchased from e-tailers before you install them, because if you damage the item or even the packaging, you cannot get a refund. One other piece of advice - when a courier/delivery person asks for your signature on receipt of a mail order item, make sure that you write "ITEM NOT CHECKED" beside your signature, otherwise if you open the box later and find that the item is damaged, you be less able to claim a refund or replacement. I'm still pretty annoyed that Scan won't consider a refund though, given their claims about excellent customer service etc etc.